Service Concierge & Warranty Claims Specialist

Energy Jobline ZR; Blair (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

Country Auto, a family-owned dealership in Blair, NE, is seeking a Service Receptionist and Warranty Claim Specialist to manage service phone lines, scheduling, warranty claims, and logistics for inbound and outbound vehicles. The role emphasizes accuracy, customer service excellence, and teamwork across the service department.

You will process invoices, coordinate with technicians, greet customers, and assist with issue resolution while maintaining a positive, energetic workplace culture.

Qualifications

• Proficient with Microsoft Office and basic computer systems.
• Detail-oriented with excellent organizational skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills to engage with customers.
• Prior automotive service or warranty claims experience is a plus.
• Must possess a valid driver’s license and pass a background check.

Responsibilities

• Answer service phone calls and schedule service appointments.
• Process warranty claims and ensure compliance with warranty company guidelines.
• Process service invoicing accurately, completely and in a timely manner.
• Coordinate with technicians for efficient workflow.
• Manage logistics for transportation of incoming and outgoing vehicles.
• Greet and assist customers in a professional and welcoming manner.
• Provide support in resolving customer issues and escalating when necessary.

Skills

Microsoft Office

Detail-oriented

Multi-tasking

Strong communication

Customer service

Background check

Education

High school diploma or GED

Job description

Country Auto, a family-owned dealership in Blair, NE, is seeking a Service Receptionist and Warranty Claim Specialist to manage service phone lines, scheduling, warranty claims, and logistics for inbound and outbound vehicles. The role emphasizes accuracy, customer service excellence, and teamwork across the service department.

You will process invoices, coordinate with technicians, greet customers, and assist with issue resolution while maintaining a positive, energetic workplace culture.