Service Provider Partnerships Manager

The Home Depot; Boston (MA); On-site; USD 85,000 - 125,000; Full time

Job summary

The Home Depot is seeking a District Services Manager to drive Services sales growth by cultivating strategic partnerships with Service Providers and the Home Services organization. You will oversee the provider lifecycle from onboarding to termination, coordinating with the services operations team to meet standards and compliance.

You will lead reviews, monitor performance, and develop improvement plans while supporting store teams and provider events.

Qualifications

• Must be 18 years of age or older.
• Knowledge or experience in the retail store environment, home improvement industry or general construction industry.
• Experience in residential remodel project management.
• Demonstrated project management skills.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Responsibilities

• Oversee service provider lifecycle including sourcing, onboarding, expansion, contraction and termination, ensuring alignment with goals and standards.
• Lead partnership reviews, monitor performance, analyze metrics, and drive improvement plans with Service Providers.
• Support store teams in managing provider relationships and escalations, ensuring compliance with performance and customer satisfaction standards.
• Coordinate onboarding, go-live support, training, and events for providers to maintain strong pipelines and service coverage.
• Conduct regular field oversight, inspections, and audits to prevent issues and penalties, and to sustain service quality.
• Travel 20%–50% overnight as needed to support field operations.

Skills

Customer focus

Negotiation

Project management

Relationship building

Education

High school diploma or GED

Bachelor’s degree or equivalent

Tools

MS Office

CRM software

Field service software

Job description

The Home Depot is seeking a District Services Manager to drive Services sales growth by cultivating strategic partnerships with Service Providers and the Home Services organization. You will oversee the provider lifecycle from onboarding to termination, coordinating with the services operations team to meet standards and compliance.

You will lead reviews, monitor performance, and develop improvement plans while supporting store teams and provider events.