District Services Manager — Partnerships & Compliance

The Home Depot; Milton (MA); On-site; USD 95,000 - 130,000; Full time

Job summary

The Home Depot seeks a District Services Manager (DSM) to drive Service sales growth by cultivating partnerships between Service Providers and The Home Services organization. This role blends relationship management, operational oversight, and performance optimization to ensure service standards and compliance.

As DSM, you will oversee sourcing, onboarding, expansion, contraction, and termination of providers, while aligning with business goals and customer experience.

Qualifications

• Experience in retail store environment, home improvement industry or construction.
• Demonstrated project management skills and ability to oversee provider performance.

Responsibilities

• Customer Experience & Issue Resolution: address feedback, meet SLAs, resolve escalations with Service Providers.
• Service Provider Management & Compliance: run partnership reviews, monitor performance, onboarding, and audits.
• Store Support: assist stores with provider relations, installations, and promotions.
• Training/Administrative: attend field trainings and weekly calls, manage calendars and topics.

Skills

Retail environment knowledge

Remodel project management

Project management

Negotiation / dispute resolution

Education

High school diploma or GED

Bachelor's degree program knowledge

Job description

The Home Depot seeks a District Services Manager (DSM) to drive Service sales growth by cultivating partnerships between Service Providers and The Home Services organization. This role blends relationship management, operational oversight, and performance optimization to ensure service standards and compliance.

As DSM, you will oversee sourcing, onboarding, expansion, contraction, and termination of providers, while aligning with business goals and customer experience.