Service & Projects Coordinator – Construction & Security

Apic Solutions, Inc.; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

APIC Solutions, Inc. is hiring a Service Coordinator / Assistant Project Coordinator in Tempe, AZ.

The role focuses on receiving and routing service requests, scheduling technicians, and maintaining accurate records to ensure timely client support. The ideal candidate has 2+ years in customer service or admin roles, preferably in construction or security sectors, and can travel as needed while maintaining strong organizational and communication skills.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of experience in a customer service or administrative role, preferably in a service-oriented industry.
• Experience in construction, security systems, or low voltage companies.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and service management software.
• Strong organizational and time management skills, with the ability to handle multiple tasks and priorities.
• Valid driver's license and reliable transportation may be required for on-site client visits.
• Ability to pass background checks and security clearances as required.
• Willingness to work flexible hours if needed.
• Ability and willingness to travel as needed.

Responsibilities

• Receive and process service requests from clients, ensuring accurate and timely assignment to appropriate technicians.
• Schedule and coordinate service appointments, balancing technician availability with client needs.
• Track and manage the status of service requests, providing updates to clients and internal teams as needed.
• Serve as the primary point of contact for clients regarding service requests, inquiries, and status updates.
• Communicate effectively with technicians to ensure they have the necessary information and resources to complete service tasks.
• Coordinate with other departments, such as sales and operations, to address any issues or requirements related to service delivery.
• Maintain accurate records of service requests, appointments, and technician activities in the company's service management system.
• Prepare and review service reports, ensuring they are complete and accurate.
• Analyze service data and provide insights to improve service delivery and operational efficiency.
• Provide exceptional customer service, addressing client concerns and resolving issues in a professional and timely manner.
• Follow up with clients to ensure satisfaction with the service provided and address any additional needs or feedback.
• Identify opportunities for improving client experiences and service processes.
• Identify and implement process improvements to enhance the efficiency and effectiveness of service coordination.
• Develop and maintain standard operating procedures (SOPs) for service coordination tasks.
• Collaborate with the Service Manager and other team members to address operational challenges and implement solutions.

Skills

Organization

Customer service

Communication

Time management

Travel flexibility

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Scheduling software

Job description

APIC Solutions, Inc. is hiring a Service Coordinator / Assistant Project Coordinator in Tempe, AZ.

The role focuses on receiving and routing service requests, scheduling technicians, and maintaining accurate records to ensure timely client support. The ideal candidate has 2+ years in customer service or admin roles, preferably in construction or security sectors, and can travel as needed while maintaining strong organizational and communication skills.