Associate Field Service Technician

USABB ABB Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

ABB is seeking a field service professional to perform on-site service work for ABB Smart Power, delivering quality customer service and executing tasks per customer orders.

You will troubleshoot, install, maintain, and upgrade equipment, prepare material lists, and build strong relationships while pursuing new opportunities. This role is remote with work locations in Atlanta, GA, requiring OSHA 30 and a qualifying trades certificate.

Qualifications

• Certificate in Skilled Trades with OSHA 30 certification.
• Proficient in Microsoft Office and project management tools.
• Strong communication and organizational skills.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including on-site troubleshooting.
• Prepare material lists for service activities and ensure parts meet quality standards.
• Execute installation, commissioning, maintenance, repairs, upgrades, retrofits, and replacements.
• Build and maintain positive customer relationships and identify new sales opportunities.
• Proactively detect equipment failures and recommend corrective actions.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and report unsafe practices.

Skills

OSHA 30 certification

MS Office proficiency

MS Project

Written and verbal communication

Customer service

Education

Certificate in Skilled Trades (electrical/electronics)

Job description

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

Your role and responsibilities

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions.

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service and executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy‑efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions.

The work model for the role is: Remote, Atlanta, GA.

Your role and responsibilities:

• Work on‑site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on‑site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end‑of‑life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Proactively detect potential equipment failures and recommend corrective actions.
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents promptly.

Qualifications for the role:

• Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required.
• Ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Ability to use Microsoft Office products.
• Ability to Project Manage using MS Project or Excel preferred.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Works with a sense of urgency and ownership; until the job is complete!
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What’s in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/202