Hoisting Service Engineer

ABB Inc.; Arizona; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ABB Inc. is seeking a Senior Field Service Technician to deliver high-quality technical support, installations, maintenance, and repairs for hoist systems in the mining sector.

The role offers a hybrid work model and requires extensive travel (60-70%), with opportunities to lead maintenance programs and influence service solutions for customers. Ideal candidates bring 5+ years in industrial systems, strong customer focus, and the ability to work across multi-disciplinary teams in Canada, the US

Qualifications

• Professional background in Electrical, Electronic, Mechanical, Automation or Mining engineering, or alike.
• Strong communication and leadership skills with customer focus.
• Valid passport and driver’s license; willingness to travel 60-70% as required.

Responsibilities

• Act as the key point of contact for all technical aspects after system start-up and lead the maintenance program for hoist systems.
• Provide on-site or remote technical support for installation, commissioning and routine maintenance.
• Conduct hoisting system inspections and audits to ensure safe operation.
• Advise customers on service solutions per standard processes and safety guidelines.
• Identify potential equipment failures and take corrective actions, including proactive recommendations.
• Document work performed and follow up as needed.
• Suggest product, quality, and service improvements and discuss with management.
• Provide hands-on support at customer sites.

Skills

Electrical engineering

Electronics

Mechanical engineering

Automation engineering

Mining engineering

Education

Engineering degree (Electrical/Mechanical/Automation)

Industry experience in mining or heavy equipment

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

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Your role and responsibilities (Mandatory)

As a Senior Field Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.

The work model for the role is: Hybrid {#LI-Hybrid}

This role is contributing to the Automation area, in their Hoisting business line in Utah. Your main stakeholders would be customers from the mining sector.

You will be mainly accountable for:

• Act as the key point of contact for all technical aspects after the system start-up as well as leading the maintenance program for the hoist systems.
• Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifying technical problems and make analysis through remote or on-site activity in different Service categories.
• Conduction hoisting system inspections and audits to ensure proper operation and safety level of the system.
• Consulting with and advising customers on the best service solutions inaccordance with standard processes, procedures and safety guidelines.
• Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making proactive recommendations to avoid the problem in the future.
• Reporting work done in a timely manner and following up when needed.
• Making suggestions for product, quality, and customer service improvements, and discussing them with management.
• Provide hands‑on support at customer sites.

Qualifications for the role

• Professional background in Electrical, Electronic, Mechanical, Automation or Mining engineering, or alike.
• A minimum of 5 years of experience with industrial systems
• Mine hoist systems knowledge and experience are a definite asset.
• Strong customer focus and the ability to relate well to customer needs.
• Strong interpersonal, leadership, and organizational skills.
• Must be able to work in a multi-disciplined service environment, often under pressure filled scenarios.
• Excellent communication skills including the ability to write reports and speak effectively before customers or employees.
• Valid passport and driver's license.
• Ability to work in Canada, United States and Mexico as required.
• Ability to travel as required (60-70% of the time), including internationally.
• Fluent English is required, while an intermediate (or higher) degree of knowledge of Spanish or French is a plus.

What's in it for you

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff… by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?