Service Project Manager

Hitachi Energy Ltd.; Raleigh (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive benefits

Paid leave

401(k) with company match

Career development

Job summary

Hitachi Energy is seeking a Service Project Manager to support customers and drive the successful execution of service-related projects within the Grid Automation business. You will serve as a key point of contact for customers, coordinating with global execution teams, field personnel, suppliers, and internal stakeholders to resolve technical and project-related challenges.

You will oversee multiple projects simultaneously, ensuring commitments are delivered safely, on time, and in alignment

Qualifications

• US work authorization to work for Hitachi Energy in the United States.
• Bachelor’s degree in Electrical Engineering or a related field.
• Minimum of 10 years of experience in Project Management, Field Service, Project Engineering, or Customer Support.
• Knowledge of project management practices, including critical path planning, risk identification, and risk mitigation.
• Experience managing multiple projects simultaneously with attention to detail and quality.
• Proven ability in critical thinking and issue resolution.
• Strong communication, collaboration, and relationship-building skills across diverse stakeholder groups.
• Experience managing project costs, schedules, and customer expectations in a service or project environment.
• Self-motivated with the ability to resolve issues and guide project teams to successful outcomes.

Responsibilities

• Serve as the primary customer contact for service and project-related needs throughout project execution.
• Take ownership of customer issues and coordinate resolution with internal teams, suppliers, and external stakeholders.
• Partner with Global Execution Centers to address site and operational challenges efficiently.
• Manage multiple service and project activities simultaneously while following established project execution processes.
• Coordinate and support remote work crews and specialized engineering resources to ensure successful delivery.
• Monitor project schedules, costs, cash flow, risks, and milestones to achieve project commitments.
• Communicate project status, progress, risks, and potential issues to customers and stakeholders with appropriate detail.
• Support scope management, change management, and commercial opportunities while maintaining positive customer relationships.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Project management

Customer engagement

Risk management

Stakeholder communication

Cross-functional collaboration

Leadership

Education

Bachelor’s degree in Electrical Engineering or related field

Job description

Hitachi Energy is seeking a Service Project Manager to support customers and drive the successful execution of service-related projects within the Grid Automation business. In this role, you will serve as a key point of contact for customers, coordinating with global execution teams, field personnel, suppliers, and internal stakeholders to resolve technical and project-related challenges. You will oversee multiple projects simultaneously, ensuring commitments are delivered safely, on time, and in alignment with contractual requirements. The position offers the opportunity to work on complex power system projects, manage remote teams and specialized engineering resources, and contribute to the reliability and modernization of the electric grid. Success in this role requires a combination of project management expertise, customer engagement, issue resolution, risk management, and collaboration across a broad network of internal and external partners.

How You'll Make an Impact

• Serve as the primary customer contact for service and project-related needs throughout project execution.
• Take ownership of customer issues and coordinate resolution with internal teams, suppliers, and external stakeholders.
• Partner with Global Execution Centers to address site and operational challenges efficiently.
• Manage multiple service and project activities simultaneously while following established project execution processes.
• Coordinate and support remote work crews and specialized engineering resources to ensure successful delivery.
• Monitor project schedules, costs, cash flow, risks, and key milestones to achieve project commitments.
• Communicate project status, progress, risks, and potential issues to customers and stakeholders with appropriate detail.
• Support scope management, change management, and commercial opportunities while maintaining positive customer relationships.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor's degree in Electrical Engineering or a related field.
• Minimum of 10 years of experience in Project Management, Field Service, Project Engineering, or Customer Support.
• Knowledge of project management practices, including critical path planning, risk identification, and risk mitigation.
• Experience managing multiple projects simultaneously while maintaining attention to detail and quality.
• Proven accomplishments in critical thinking and issue resolution.
• Strong communication, collaboration, and relationship-building skills across diverse stakeholder groups.
• Experience managing project costs, schedules, and customer expectations in a service or project environment.
• Self-motivated approach with the ability to proactively resolve issues and guide project teams to successful outcomes.

More About Us

At Hitachi Energy, you'll have the opportunity to work on technologies that support the evolution of modern power systems while collaborating with experienced professionals and continuing to grow your career.

• Opportunities to work on innovative technologies that shape the future of energy.
• A collaborative environment with experienced professionals across the power industry.
• Access to learning platforms and career development programs.
• Competitive health and retirement benefits.
• Paid leave and flexible work arrangements.
• Health Care: medical (PPO, CDHP with HSA, HMO), dental, and vision coverage.
• Financial Wellbeing: employer-sponsored 401(k) program with company match and contribution, life and AD&D insurance, and disability insurance.
• Family Care: legal services, pet, auto and home programs, identity protection, special needs support, and adoption assistance.
• Employee Engagement and Development: Employee Resource Groups (where applicable) and tuition reimbursement opportunities.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.