Service Project Manager

Top Hat Home Services, Inc.; New York (NY); On-site; USD 140,000 - 150,000; Full time

Job summary

Top Hat Home Services, Inc. is seeking a detail-oriented Project Manager to own the execution of repair, maintenance, and renovation projects for high-end residential clients.

You will work closely with Account Managers, technicians, and vendors to ensure each project is scoped, scheduled, and delivered with professionalism, urgency and care. This hands-on role offers a clear roadmap to Senior Project Management, with five days on-site per week and close collaboration with clients and internal

Qualifications

• 3+ years managing residential service, renovation, or construction projects.
• Experience in high-end property, hospitality, or luxury residential projects is a plus.
• Excellent communication, scheduling, and organizational skills across multiple concurrent projects.
• Proficient in Microsoft 365, Slack, Google Workspace; ConnectWise or similar project management software a plus.
• Comfortable working with high-net worth clients.
• Ability to work onsite: on client property, at job sites, or in office - 5 days a week.

Responsibilities

• Take ownership of assigned projects from scope through close-out: own the schedule, budget, and quality of the work.
• Source, schedule, and supervise technicians and trade vendors on site.
• Manage ongoing client and internal communication and ensure timely follow-up on project milestones and change orders.
• Coordinate with Account Managers on client priorities and expectations across their portfolios
• Lead project kick-offs, check-ins, and walkthroughs; prepare proposals, estimates, and vendor bids.
• Stay accountable for accurate project records, job costing, and service data in our internal systems.
• Identify opportunities to improve project delivery, vendor performance, and client outcomes.

Skills

Project management

Communication

Scheduling

Organizational skills

Tools

Microsoft 365

Slack

Google Workspace

ConnectWise

Job description

Top Hat is seeking a detail-oriented, proactive Project Manager to own the execution of repair, maintenance, and renovation projects for our high-end residential clients. You’ll work closely with Account Managers, technicians, and vendors to ensure every project is scoped, scheduled, and delivered with professionalism, urgency and care. This is a hands-on role with a clear roadmap to Senior Project Management.

Key Responsibilities:

• Take ownership of assigned projects from scope through close-out: own the schedule, budget, and quality of the work.
• Source, schedule, and supervise technicians and trade vendors on site.
• Manage ongoing client and internal communication and ensure timely follow-up on project milestones and change orders.
• Coordinate with Account Managers on client priorities and expectations across their portfolios
• Lead project kick-offs, check-ins, and walkthroughs; prepare proposals, estimates, and vendor bids.
• Stay accountable for accurate project records, job costing, and service data in our internal systems.
• Identify opportunities to improve project delivery, vendor performance, and client outcomes.

Requirements:

• 3+ years managing residential service, renovation, or construction projects
• Experience in high-end property, hospitality, or luxury residential projects is a plus.
• Excellent communication, scheduling, and organizational skills across multiple concurrent projects.
• Proficient in Microsoft 365, Slack, Google Workspace; ConnectWise or similar project management software a plus.
• Comfortable working with high-net worth clients.
• Ability to work onsite: on client property, at job sites, or in office - 5 days a week.

140k - 150k DOE