Service & Performance Program Manager

Konica Minolta Business Solutions; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Konica Minolta Business Solutions in the Town of Florida is looking for a GCS Program Manager to drive service methods and improve product performance for their Office Series MFPs. This role requires a hands-on approach, extensive troubleshooting skills, and the ability to work independently.

The ideal candidate has over 5 years of experience, a technical background, strong analytical abilities, and a capacity to manage multiple projects simultaneously. The position offers challenges in compliance reporting and service initiative development.

Qualifications

• 5+ years of field experience preferred (service, technical support, or similar).
• Strong technical aptitude and diagnostic skills.
• Experience working across field and cross-functional teams.
• Strong analytical mindset with the ability to translate data into insights.
• Ability to manage multiple priorities and follow work through to completion.

Responsibilities

• Analyze performance data to identify trends, root causes, and improvement opportunities.
• Track and report on compliance metrics.
• Identify parts cost savings opportunities through data analysis.
• Support development and rollout of service initiatives.
• Provide advanced troubleshooting support and assist with complex configurations.

Skills

Field experience

Technical aptitude

Analytical mindset

Troubleshooting

Problem-solving

Job description

Konica Minolta Business Solutions in the Town of Florida is looking for a GCS Program Manager to drive service methods and improve product performance for their Office Series MFPs. This role requires a hands-on approach, extensive troubleshooting skills, and the ability to work independently.

The ideal candidate has over 5 years of experience, a technical background, strong analytical abilities, and a capacity to manage multiple projects simultaneously. The position offers challenges in compliance reporting and service initiative development.