GCS Program Manager

Konica Minolta Business Solutions; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Konica Minolta Business Solutions in the Town of Florida is looking for a GCS Program Manager to drive service methods and improve product performance for their Office Series MFPs. This role requires a hands-on approach, extensive troubleshooting skills, and the ability to work independently.

The ideal candidate has over 5 years of experience, a technical background, strong analytical abilities, and a capacity to manage multiple projects simultaneously. The position offers challenges in compliance reporting and service initiative development.

Qualifications

• 5+ years of field experience preferred (service, technical support, or similar).
• Strong technical aptitude and diagnostic skills.
• Experience working across field and cross-functional teams.
• Strong analytical mindset with the ability to translate data into insights.
• Ability to manage multiple priorities and follow work through to completion.

Responsibilities

• Analyze performance data to identify trends, root causes, and improvement opportunities.
• Track and report on compliance metrics.
• Identify parts cost savings opportunities through data analysis.
• Support development and rollout of service initiatives.
• Provide advanced troubleshooting support and assist with complex configurations.

Skills

Field experience

Technical aptitude

Analytical mindset

Troubleshooting

Problem-solving

Job description

Overview

Konica Minolta currently has an exciting opportunity for a GCS Program Manager!

We are seeking a highly self-driven Program Manager to work in close alignment with leadership to develop and execute service methods for Office Series MFPs. This role focuses on improving product performance, driving profitability, and supporting service initiatives from concept through implementation and sustained results.

This is a hands‑on, high‑ownership role for someone who can think independently, troubleshoot deeply, and carry work beyond initial concepts into real‑world impact. The ideal candidate can operate through ambiguity – leveraging all available resources to research, problem‑solve, and develop solutions even when no predefined path exists.

Responsibilities

Product Performance

• Analyze performance data to identify trends, root causes, and improvement opportunities
• Support service method enhancements that improve product reliability and profitability

Compliance Reporting

• Track and report on compliance metrics (e.g., training, process adherence)
• Identify risks, gaps, and trends, and clearly communicate insights to stakeholders

Parts Cost Optimization

• Identify parts cost savings opportunities through data analysis
• Support evaluation of alternate parts, vendors, and service approaches
• Track and communicate cost impact to Field Leadership

Service Initiatives

• Support development, testing, rollout, and sustainment of service initiatives (e.g., vCare, RSP, Remote Remediation, Remote Deployment)
• Track performance, adoption, and outcomes, and provide insights for continuous improvement
• Communicate results and actionable recommendations to stakeholders

Technical Support & Escalation

• Provide advanced troubleshooting support and structured diagnostic approaches
• Assist with complex configurations and enterprise account issues as needed

Technical Communication & Advocate Engagement

• Develop clear, concise technical documentation, communications, and service-related content for a wide range of audiences (field, leadership, and customers)
• Translate complex technical concepts into practical, actionable guidance
• Plan and lead regularly scheduled Advocate calls
• Create and deliver content that is relevant, engaging, and valuable to attendees
• Drive continuous improvement of Advocate call content based on feedback and business needs

Qualifications

• 5+ years of field experience preferred (service, technical support, or similar)
• Strong technical aptitude and diagnostic skills
• Experience working across field and cross‑functional teams
• Strong analytical mindset with the ability to translate data into insights
• Ability to manage multiple priorities and follow work through to completion

What Good Looks Like

• Self‑starter who takes initiative and does not wait for direction
• Strong troubleshooting and problem‑solving skills
• Proactively helps drive work from concept through execution and measurable results
• Brings solutions and recommendations – not just problems
• Knows when to act independently vs. when to elevate with context and options
• Communicates clearly across technical, field, and leadership audiences
• Demonstrates strong investigative/problem‑solving skills – can independently research and solve issues that are not documented or previously encountered
• Proactively uses modern tools (e.g., AI, web research, internal systems) to identify solutions
• Not a “boxed‑in thinker” – challenged by undefined problems rather than stalled by them

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third‑party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, applications are reviewed by our recruitment team, who always make the final hiring decision.

Equal Opportunity Employer Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.