GCS Program Manager: Service Improvement & Analytics Lead

Konica Minolta Business Solutions U.S.A., Inc.; Town of Florida (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a GCS Program Manager to develop and execute service methods for Office Series MFPs. This hands-on role requires a self-driven manager who will analyze performance data, optimize parts cost, and support service initiatives from conception to implementation.

The ideal candidate will have over 5 years of field experience, strong analytical skills, and the ability to communicate effectively across various teams. This position is located in the Town of Florida, New York.

Qualifications

• 5+ years of field experience preferred in service or technical support.
• Strong ability to translate data into actionable insights.
• Experience working across field and cross-functional teams.

Responsibilities

• Analyze performance data to identify improvement opportunities.
• Track and report on compliance metrics and communicate insights.
• Support development and rollout of service initiatives.

Skills

Strong technical aptitude and diagnostic skills

Analytical mindset

Troubleshooting skills

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking a GCS Program Manager to develop and execute service methods for Office Series MFPs. This hands-on role requires a self-driven manager who will analyze performance data, optimize parts cost, and support service initiatives from conception to implementation.

The ideal candidate will have over 5 years of field experience, strong analytical skills, and the ability to communicate effectively across various teams. This position is located in the Town of Florida, New York.