GCS Program Manager: Service Performance & Innovation

Konica Minolta Business Solutions Canada; Town of Florida (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Konica Minolta Business Solutions Canada is looking for a GCS Program Manager to drive service initiatives for Office Series MFPs. This hands-on role involves analyzing performance data, improving product reliability, and providing technical support.

The ideal candidate has over 5 years of experience in service or technical support, possesses strong troubleshooting skills, and can operate independently to solve complex problems.

Qualifications

• 5+ years of field experience preferred in service or technical support.
• Strong diagnostic skills and technical aptitude are mandatory.
• Ability to manage multiple priorities effectively.

Responsibilities

• Analyze performance data to identify trends and improvement opportunities.
• Support the development and execution of service initiatives.
• Provide advanced troubleshooting support and document technical communications.

Skills

Field experience

Technical aptitude

Analytical mindset

Troubleshooting skills

Problem-solving skills

Job description

Konica Minolta Business Solutions Canada is looking for a GCS Program Manager to drive service initiatives for Office Series MFPs. This hands-on role involves analyzing performance data, improving product reliability, and providing technical support.

The ideal candidate has over 5 years of experience in service or technical support, possesses strong troubleshooting skills, and can operate independently to solve complex problems.