Parts Representative

Ditch Witch Midwest; West Chicago (IL); On-site; USD 36,000 - 60,000; Full time

Job summary

Ditch Witch Midwest in West Chicago, IL is seeking a Parts Counter / Customer Service Associate to support customers with parts and accessories. You will identify needed items, process orders, and ensure accurate pricing and timely delivery.

The role requires experience in parts sales, basic computer skills, and the ability to lift up to 50 pounds. You will work with inventory, billing, and warranty handling, while supporting other departments to maximize customer satisfaction.

Qualifications

• Three years of experience in a related field.
• Excellent written and verbal communication; strong organizational skills.
• Ability to understand and follow English instructions.
• Lift up to 50 pounds.
• Familiar with ERP and CRM systems.
• Environment mostly inside with some outside duties.

Responsibilities

• Handle customer phone calls and walk-in traffic relating to parts sales and technical assistance.
• Assist customers by identifying needed items using catalogs or the computer system.
• Fill customer orders, price items, and print sales tickets; process payments.
• Ensure correct parts are delivered on time; coordinate with technicians and salesmen.
• Enter all transactions accurately in the ERP/CRM system.
• Assist in cycle counting and physical inventory processes.
• Document and correct discrepancies between inventory records and shelf quantities.
• Assist in purchasing parts and supplies to maintain inventory levels.
• Assist in shipping and receiving to ensure timely processing and delivery.
• Support development of sales promotions and seek out new business.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Tools

ERP systems

CRM systems

MS Windows

Job description

Description

Purpose:

Efficiently serve customers in a courteous & cordial manner and solicit additional sales, which insure customer satisfaction and maximum efficiency for the business. Coordinate activities and cooperate with other departments of the business to best serve the needs of the customer (external and internal). Sell the company parts, labor and whole goods service at all times. This is a safety-sensitive position and it's expected that the employee will conduct themselves in a safe manner and comply with all safety policies.

Essential Functions:

• Handle customer phone calls and walk in traffic relating to parts sales, inquires and technical assistance.


• Assist customers by properly identifying needed items by using manufacturer/vendor parts catalogs or computer business system.


• Fill customer orders, price items and print sales tickets. Handle payment arrangements at time of sale for any non-credit accounts via cash, check or credit card.


• Ensure that the customer, technician or salesman receives the correct part and on time, as promised.


• Ensure high quality level of service provided to both outside customers and internal customers.


• Study and stay current on new products, bulletins and catalogs.


• Be complete and accurate in entering all transactional information in the corporate business system in a prompt, efficient and timely manner.


• Assist in cycle counting and annual physical inventory.


• Document and correct discrepancies between inventory records and actual shelf quantities.


• Ensure all returned and warranty parts are properly tagged in order to recover full credit from the vendor.


• Assist in purchasing parts & supplies for proper inventory levels for all departments.


• Assist in handling shipping and receiving effects to ensure timely processing & delivery.


• Conform to policy on special ordering of parts.


• Assist Department Manager in development of sales promotions and seeking out new business.

Non-Essential Functions:

• Maintain a professional appearance and attitude.


• Be alert to practices that waste time, utilities, and supplies.


• Accept other responsibilities as requested.


• Attend any company, store, and community functions that will benefit the business, when needed.

Requirements

Minimum Qualifications:

• A minimum of three years of experience in related field. Prefer mechanical and/or construction equipment knowledge.


• Excellent communication skills (written and oral) and organizational skills. Must have the ability to multi task and make good decisions.


• Ability to understand and follow instructions in English.


• Lift up to 50 pounds.


• Computer Knowledge using MS Windows programs and familiarity with ERP & CRM systems.


• The environment is mainly inside; sometimes outside duties are required.

This job description does not list all the duties of the job. You may be asked by supervisor or manager to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.