Parts Coordinator

Gerber Collision & Glass; East Flat Rock (NC); On-site; USD 22,000 - 32,000; Full time

Job summary

Gerber Collision & Glass is seeking a Parts Coordinator to manage ordering, receiving, storing and distributing parts for repair orders. You will verify accuracy and quality of parts, ensuring timely delivery to support production schedules and vehicle needs.

The role requires 1–3+ years of parts experience, strong customer service, and solid organizational skills to excel in a fast-paced shop environment. I-CAR registration or progress toward Gold Class is preferred.

Qualifications

• Experience with automotive parts (1–3+ years) and familiarity with auto body parts a bonus.
• Customer service oriented with strong organizational abilities and the ability to prioritize tasks under pressure.
• I-CAR registered or actively pursuing Gold Class certification.

Responsibilities

• Execute WOW (Wow Operating Way) plan consistently.
• Communicate customer requests and needs to the appropriate team members.
• Work with vendors to order and receive parts per repair orders, ensuring quality and correct quantities.

Skills

Effective communication

Attention to detail

Multi-tasking

Organization

Customer service

Parts knowledge

Problem solving

Teamwork

Adaptability

Education

High School Diploma or equivalent

I-CAR Registered (working toward Gold Class certification)

Tools

Summit

Repair Centre

Mitchell

Audatex

Car-part

Progi

APU

LKQ B2B

Job description

NC East Flat Rock - 147011

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Parts Coordinator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while proactively managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The Parts Coordinator plays a pivotal role in the success of the customer’s experience by verifying the accuracy and quality of parts received in a timely manner as per the production schedule and vehicle needs.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Communicate all customer requests and needs to appropriate team members.
• Work with vendors to order and receive all parts as indicated on the repair orders confirming the quality, correctness and quantity of parts received, accurately identifying parts necessary to complete repairs in the shop.
• Ensure timely parts distribution to the shop in accordance with the production schedule.
• Enter all parts invoices into the recommended Management Information System (MIS).
• Label and track all parts by the R.O.# and store them with the vehicle and/or scheduled repairs; Communicate all Parts Price Changes (also known as Parts Price Increases - PPI) to all required team members.
• Order and receive supplemental Parts in the MIS, monitor performance of parts, materials and sublet vendors. Ensure daily reconciliation of the parts vendor invoice history report (e.g. 043 Report).
• Ensure invoices and credit memos are posted and filed/scanned in a timely manner.
• Ensure vendor invoices have the correct negotiated discount to maintain proper profit margins.

Education And/or Experience Required

• High School Diploma or equivalent
• 1-3+ years of experience working with automotive parts (auto body parts is a bonus)
• Customer Service Oriented and strong organizational ability to manage pressure and conflicting demands and prioritize tasks takes initiative in problem solving situations
• I-Car Registered (working towards Gold Class certification)

Required Skills/Abilities

• Communicate effectively, both verbally and in writing
• Strong attention to detail and a high degree of accuracy.
• Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
• Working knowledge of vehicle repairs practices
• Management Information System: Summit, Repair Centre
• Working Knowledge of: Mitchell, Audatex
• Parts sourcing: Car-part, Progi, APU, LKQ B2B
• Solid problem-solving abilities
• Above average computer proficiency
• Above average organizational skills
• Ability to keep up and succeed in a fast-paced working environment
• Ability to work well with others and achieve common goals
• Other duties as assigned

Other Requirements

• Frequently required to bend, crouch, reach, handle tools
• Lift in excess of 50 lbs. of materials

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

HOURLY

$16 - 23 / Hour