Service Parts Associate - Level II - OFFC

PowerToFly; Michigan; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Cash Balance Pension Plan

Medical Insurance

Health Savings Account

Domestic Partners Coverage

Comprehensive benefits package

Job summary

Cummins Inc. is seeking a Service Parts Associate for the Distribution Unit in Clinton Township, MI. The role focuses on receiving, handling, storing, and dispatching parts while ensuring accurate documentation and clear communication with customers.

You will interact with internal and external customers at the local branch, complete required training, operate forklifts or warehouse equipment, and adhere to HSE standards and regulations. Relocation and full benefits may be available.

Qualifications

• Excellent customer service skills and the ability to communicate professionally.
• Proficiency with multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Proficiency in Microsoft applications, generating reports, and advanced computer skills.

Responsibilities

• Receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies.
• Provide accurate documentation and continual communication to the customer throughout the process.
• Work with internal and external customers at parts counter in local branch.
• Complete training in line with business requirements.
• Operate forklifts and other warehouse machinery.
• Comply with HSE standards, policies, procedures & regulations.

Skills

Customer service

Communication

Software proficiency

Multi-tasking

Technical issue resolution

Education

High school diploma

Tools

Microsoft Office

Job description

We are looking for a talented Service Parts Associate to join our team specializing in Parts for our Distribution Unit in Clinton Township, MI.

In this role, you will make an impact in the following ways:

• Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies.
• Provide accurate documentation and continual communication to the customer throughout the entire process.
• Work with internal and external customers at parts counter in local branch.
• Complete training in line with business requirements.
• Operate forklifts and other warehouse machinery.
• Comply with HSE standards, policies, procedures & regulations.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & and repair, or parts preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Proficiency in Microsoft applications, generating reports, and advanced level computer skills. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

The branch is open Monday through Friday from 7:00 AM to 5:00 PM. Employee schedules and working hours will be determined based on business needs and operational requirements.

Bargained Location

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2435189

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.