Parts Associate

Cummins Inc.; Glen Burnie (MD); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Job summary

Cummins Inc. in Glen Burnie, MD is seeking an onsite Service Parts Associate. The role involves receiving, storing, and dispatching parts, handling customer calls, and assisting walk-in customers at the local branch.

You will upsell products, locate complex parts, and manage stock and warehouse duties. The role requires diesel parts experience, proficiency with Microsoft Office, and strong customer service. Forklift experience is preferred; lifting up to 50 pounds may be required.

Qualifications

• Experience with diesel parts is required, not necessarily with Cummins.
• Proficiency in Microsoft applications and ability to learn new systems.
• Excellent customer service and professional communication; prior parts experience preferred.
• Must be able to lift 50 pounds occasionally and wear PPE.
• Forklift experience is preferred.
• On-site role supporting In-Shop and Field Service Department.

Responsibilities

• Receive, handle, store, process system transactions and dispatch parts in the local branch.
• Assist walk-in customers at the parts counter and process transactions.
• Build positive relationships with customers and upsell relevant products/services.
• Sourcing and locating complex parts using catalogs and systems to procure efficiently.
• Manage stock levels, warehouse activities, and related duties as assigned.

Skills

Diesel parts experience

Customer service

Microsoft Office

Forklift operation

Communication skills

Tools

ERP systems

Job description

We are looking for a talented onsite Service Parts Associate to join our team in Glen Burnie, MD.

Hours: Monday-Friday 7am-4pm (subject to change due to business needs).

In this role, you will make an impact in the following ways:

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.

• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).

• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.

• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.

• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

To be successful in this role you will need the following:

• Previous diesel parts work experience required - Does not have to be Cummins.

• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.

• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.

• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.

• This onsite role will primarily support In-Shop and Field Service Department.

Compensation and Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Hours are Monday-Friday 7am-4pm. Hours are subject to change due to business needs.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $48800

Max Salary $73200

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.