Parts Associate - Shop

Cummins Inc.; Dedham (MA); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Job summary

Cummins Inc. is seeking an onsite Service Parts Associate in Dedham, MA to handle parts dispatch and counter duties, ensuring accuracy and excellent customer service. The role requires experience in automotive/trucking, forklift familiarity, and the ability to lift 50 lbs.

Hours are Mon–Fri, 8AM–4:30PM, with duties spanning stock management, order processing, and parts sourcing. A valid driver's license and strong communication completes the profile.

Qualifications

• High school diploma or equivalent required.
• 3–5 years work experience in automotive/trucking industry.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems.
• Must be able to physically lift 50 pounds occasionally, wear PPE.
• Forklift experience preferred; ability to operate forklift.
• Excellent customer service and communication skills; prior parts experience preferred.
• Valid driver’s license with clean driving record.

Responsibilities

• Receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including greeting walk-in customers, processing transactions, and quotes.
• Develop relationships with customers and upsell supporting products and services where appropriate.
• Support sourcing of complex parts requests using various systems and catalogs to procure parts cost-effectively.
• Manage stock levels, warehouse activities, shipping/receiving, and related duties as assigned by management.

Skills

Customer service

Microsoft Office

Communication

Lifting 50 lbs

Forklift experience

Education

High school diploma

Tools

Forklift

Job description

We are looking for a talented onsite Service Parts Associate to join our team in Dedham, MA.

Hours: Monday - Friday, 8AM – 4:30PM

In this role, you will make an impact in the following ways:

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.


• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).


• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.


• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.


• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

To be successful in this role you will need the following:

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.


• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.


• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.


• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.


• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.


• This onsite role will primarily support In-Shop and Field Service Department.

Compensation and Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.

Requires 3-5 years work experience in automotive/trucking industry.

Requires the ability to operate or to be able to be certified to operate a forklift.

Answer phone calls, provide price quotes upon request in a timely manner and other information to customers.

Locate Stock and No- Stock parts from internal and outside sources for internal and external customers.

Strong interpersonal and time management skills and maintain accurate work processes.

Build strong working relationships with internal and external customers.

A valid driver's license and a clean driving record.

Ability to read/interpret and identify parts catalogs and systems and safety and maintenance documents.

Adhere to the Cummins safety policies.

This is a Union position.

This is a M-F daytime position.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Shop

Min Salary $68160

Max Salary $102240

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.