Service Parts Associate

Cummins Inc.; Farmington (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Cummins Inc. in Farmington, NM is seeking a Service Parts Associate to assist Distribution Business customers, technicians, and parts personnel with sourcing needed parts and supplies. This on-site role emphasizes accurate order processing and strong customer service.

The successful candidate will work with catalogs, systems, and suppliers to provide cost-effective parts solutions, support warehouse activities, and maintain organized records in a fast-paced environment.

Qualifications

• Experience providing customer service in a parts, warehouse, retail, automotive, or distribution environment.
• Ability to process orders, manage transactions, and support customers through the order lifecycle.
• Strong computer skills, including Microsoft Office and inventory/order management systems.

Responsibilities

• Support customers by phone and in person by identifying, sourcing, and supplying parts solutions.
• Process customer orders, quotes, returns, and transactions accurately and efficiently.
• Maintain positive relationships with internal and external customers by providing timely support and resolving issues.
• Utilize parts catalogs, systems, and technical resources to identify and procure parts in the most cost-effective manner.
• Support shipping, receiving, inventory management, warehouse activities, and stock control processes.
• Identify opportunities to upsell related products and services to meet customer needs.
• Maintain accurate records and documentation while ensuring a clean and organized parts counter and warehouse environment.
• Adhere to Cummins Health, Safety & Environmental policies and procedures.

Skills

Customer service

Parts knowledge

Inventory management

Order processing

Communication skills

Education

High school diploma

Tools

Microsoft Office

Order management systems

Job description

Job Summary:

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Service Parts Associate to join our Distribution business in (Farmington, NM).

100% Onsite

In this role, you will make an impact in the following ways:

• Support customers by phone and in person by identifying, sourcing, and supplying parts solutions.
• Process customer orders, quotes, returns, and transactions accurately and efficiently.
• Maintain positive relationships with internal and external customers by providing timely support and resolving issues.
• Utilize parts catalogs, systems, and technical resources to identify and procure parts in the most cost-effective manner.
• Support shipping, receiving, inventory management, warehouse activities, and stock control processes.
• Identify opportunities to upsell related products and services to meet customer needs.
• Maintain accurate records and documentation while ensuring a clean and organized parts counter and warehouse environment.
• Adhere to Cummins Health, Safety & Environmental policies and procedures.

In order to be successful in this role, you will need the following:

• Experience providing customer service in a parts, warehouse, retail, automotive, or distribution environment.
• Ability to process orders, manage transactions, and support customers through the order lifecycle.
• Strong computer skills, including Microsoft Office and inventory/order management systems.
• Understanding of inventory control, shipping and receiving, and warehouse processes.
• Ability to work effectively with customers, technicians, suppliers, and internal teams.
• Strong communication, organizational, and problem-solving skills.
• Ability to maintain accuracy while managing multiple priorities in a fast-paced environment.
• High school diploma or equivalent required.

On call every other week

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Shop

ReqID 2437149

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.