Onsite Service Parts Advisor: Sourcing & Support

Cummins Inc.; Farmington (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Cummins Inc. in Farmington, NM is seeking a Service Parts Associate to assist Distribution Business customers, technicians, and parts personnel with sourcing needed parts and supplies. This on-site role emphasizes accurate order processing and strong customer service.

The successful candidate will work with catalogs, systems, and suppliers to provide cost-effective parts solutions, support warehouse activities, and maintain organized records in a fast-paced environment.

Qualifications

• Experience providing customer service in a parts, warehouse, retail, automotive, or distribution environment.
• Ability to process orders, manage transactions, and support customers through the order lifecycle.
• Strong computer skills, including Microsoft Office and inventory/order management systems.

Responsibilities

• Support customers by phone and in person by identifying, sourcing, and supplying parts solutions.
• Process customer orders, quotes, returns, and transactions accurately and efficiently.
• Maintain positive relationships with internal and external customers by providing timely support and resolving issues.
• Utilize parts catalogs, systems, and technical resources to identify and procure parts in the most cost-effective manner.
• Support shipping, receiving, inventory management, warehouse activities, and stock control processes.
• Identify opportunities to upsell related products and services to meet customer needs.
• Maintain accurate records and documentation while ensuring a clean and organized parts counter and warehouse environment.
• Adhere to Cummins Health, Safety & Environmental policies and procedures.

Skills

Customer service

Parts knowledge

Inventory management

Order processing

Communication skills

Education

High school diploma

Tools

Microsoft Office

Order management systems

Job description

Cummins Inc. in Farmington, NM is seeking a Service Parts Associate to assist Distribution Business customers, technicians, and parts personnel with sourcing needed parts and supplies. This on-site role emphasizes accurate order processing and strong customer service.

The successful candidate will work with catalogs, systems, and suppliers to provide cost-effective parts solutions, support warehouse activities, and maintain organized records in a fast-paced environment.