Service & Parts Advisor Apprenticeship (Level 2)

Inspiro Learning Limited; City of Norwich (NY); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Travel covered for training

Accommodation provided

Meals provided

Job summary

Volkswagen Vans Norwich is offering a Group 1 Automotive apprenticeship for a Service/Parts Advisor. The role combines service desk duties with parts stock control, delivering excellent customer experiences and supporting multiple departments within a busy VW retail network.

The programme includes virtual classroom remote learning and face-to-face training at a dedicated centre, with travel and accommodation costs covered for training at Milton Keynes.

Qualifications

• GCSE grades 9–4 (A–C) in English, Maths and one other subject or equivalent.
• In Scotland, SN5 grades A–C in English, Maths and a science/technical subject.
• Equivalents include BTEC, OCR Nationals, NVQs, Essential Skills, Functional Skills, Core Skills.

Responsibilities

• Customer Service: arranging bookings and appointments, talking to customers face to face and on the phone.
• Administration: completing paperwork, preparing invoices, processing warranty claims.
• Stock control for vehicle parts and accessories.
• Liaison with workshop and management to deliver a great customer experience.
• Promotion: assisting with sale of accessories and service plans.
• Raising invoices for parts sold and providing problem-solving advice.

Skills

Customer Service

Communication

Teamwork

IT literate

Education

GCSE English & Maths (A–C)

Job description

Volkswagen Vans Norwich is offering a Group 1 Automotive apprenticeship for a Service/Parts Advisor. The role combines service desk duties with parts stock control, delivering excellent customer experiences and supporting multiple departments within a busy VW retail network.

The programme includes virtual classroom remote learning and face-to-face training at a dedicated centre, with travel and accommodation costs covered for training at Milton Keynes.