Service Order Dispatcher: Urgent Tech Scheduling & Updates

Bering Straits Native Corporation; Chesapeake (VA); On-site; USD 28,000 - 40,000; Full time

Job summary

Bering Global Solutions in Chesapeake, VA is seeking a Service Order Dispatcher to manage incoming service requests, schedule technicians, and communicate updates to customers. The role emphasizes prioritization, timeliness, and accurate record-keeping while supporting warehousing tasks as needed.

The ideal candidate has a High School Diploma and 2–5 years of experience, with basic knowledge of Maximo and MS Excel/Word, and a strong ability to adapt to changing conditions in a fast-paced

Qualifications

• Education Requirements: High School Diploma
• Experience: 2-5 years in relevant roles
• Knowledge, skills, and other characteristics: adapt to changing environments and learn quickly

Responsibilities

• Receive and prioritize incoming service requests from customers.
• Schedule and dispatch technicians based on urgency, location, skill set, and availability.
• Monitor technician schedules and make real-time adjustments as needed.
• Communicate service updates, arrival times, and work status to customers.
• Maintain accurate records of work orders, service calls, and customer interactions.
• Coordinate emergency and after-hours service requests when required.
• Track completion of service jobs and ensure proper documentation.
• Assist with invoicing, parts ordering, and administrative support as needed.
• Performs warehousing duties including verification of materials and inventory.

Skills

Maximo knowledge

Excel proficiency

Word proficiency

Ability to learn

Education

High School Diploma

Tools

Maximo

Microsoft Excel

Microsoft Word

Job description

Bering Global Solutions in Chesapeake, VA is seeking a Service Order Dispatcher to manage incoming service requests, schedule technicians, and communicate updates to customers. The role emphasizes prioritization, timeliness, and accurate record-keeping while supporting warehousing tasks as needed.

The ideal candidate has a High School Diploma and 2–5 years of experience, with basic knowledge of Maximo and MS Excel/Word, and a strong ability to adapt to changing conditions in a fast-paced