Field Service Dispatcher - Optimize Tech Dispatch & Uptime

raymondwestnorth; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) match

FSA

Disability insurance

Life insurance

Paid time off

Holiday pay

Great team

Job summary

Raymond West is seeking a dynamic Dispatcher to schedule Field Service Technicians in response to customer breakdowns and maintenance needs. The role supports warehousing solutions and provides end-to-end service, with a focus on timely dispatch and accurate billing.

The candidate will open service calls, dispatch technicians via GPS, and keep customers informed of status. Commitment to teamwork and after-hours coverage is essential.

Qualifications

• Two years dispatch experience required.
• High school diploma or equivalent required.
• Excellent communication and organizational skills.
• Willing to work after hours and weekends as needed.

Responsibilities

• Opens new service calls and breakdown work orders.
• Dispatches technicians to customers using GPS and related services.
• Keeps customers informed of current service call status.
• Prioritizes urgent, emergency and after hours calls and follows through to resolution.
• Prioritize and follow up on National Account and iTrack customers and maintain IVR procedures and reporting.
• Receive reports of accidents involving Raymond equipment and communicate information for action.
• Maintain list for trucks not to be repaired within 24 hours and inform customers of progress.
• Review billing notes prior to opening work orders to ensure accurate billing.

Skills

Dispatch experience

Communication

Time management

MS Office

Reading documents

Cross-functional collaboration

After-hours work

Attention to detail

Customer focus

Education

High School Diploma or Equivalent

Job description

Raymond West is seeking a dynamic Dispatcher to schedule Field Service Technicians in response to customer breakdowns and maintenance needs. The role supports warehousing solutions and provides end-to-end service, with a focus on timely dispatch and accurate billing.

The candidate will open service calls, dispatch technicians via GPS, and keep customers informed of status. Commitment to teamwork and after-hours coverage is essential.