Service Order Dispatcher Ft.Bliss

Professional Contract Services, Inc.; Fort Bliss (TX); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k matching

Base pay $18.46/hr

Job summary

Professional Contract Services, Inc. (PCSI) is seeking a Service Order Dispatcher at Fort Bliss, TX. The role involves receiving, recording, and distributing work orders to service crews for articles or services, and scheduling calls to ensure timely dispatch and customer satisfaction.

The position requires a high school diploma or GED and about two years of related experience. The company offers base pay with benefits and a 24/7 operating schedule, with eligibility for security clearances and

Qualifications

• High school diploma or GED required.
• 2+ years related experience preferred.
• Able to read, write, and speak English proficiently.

Responsibilities

• Receive, record, and distribute work orders to service crews.
• Record customer and service details for each order.
• Prepare and dispatch work orders to crews and schedule service calls.
• Communicate with customers to ensure satisfactory service performance.
• Maintain records of service calls and orders.
• Assist in various order creation areas as directed by supervisors.
• Handle visitor interactions and incoming communications as needed.

Skills

English proficiency

Time management

Attention to detail

Self-starter

Communication skills

Basic accounting

Multitasking

Team player

Education

High school diploma or GED

Two years related experience

Tools

Microsoft Office

Job description

PCSI is looking for a Service Order Dispatcher at Ft. Bliss! A Service Order Dispatcher receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchases from wholesale or retail establishment or utility company. This position will report to the Project Manager and is based at Ft. Bliss, Texas. Shifts may vary. 24/7 operation. Shift available Friday, Saturday, Sunday, Monday 8am to 7pm.

PCSI is an AbilityOne employer—as such, individuals and veterans with disabilities may be prioritized based on role. Documentation may be required.

Benefits Include:

• Base pay of $18.46hr depending upon experience.
• Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier.
• 401k plan with matching on contributions up to 6%.

Who We Are:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life's journey is at the heart of what we do.

What You'll Do as a Service Order Dispatcher:

• Receive, record, and distribute work orders to service crews upon customers' requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.
• Record information, such as name, address, article to be repaired, or service to be rendered.
• Prepare work order and distribute to service crew.
• Schedule service call and dispatch service crew.
• Call or write customer to ensure satisfactory performance of service.
• Keep record of service calls and work orders.
• Assist within ArMA cases as needed when directed by Shift Lead, Quality Manager, GFEBs Lead, or Project Manager.
• Assist with emails orders and walk-ins as needed when directed by Shift Lead, Quality Manager, GFEBs Lead, or Project Manager.
• Assist within IW28 or any additional areas of order creation as directed by Shift Lead, Quality Manager, GFEBs Lead, or Project Manager.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need to Be Successful:

• High school diploma or GED.
• Two (2) years related experience with the ability to perform the assigned duties.
• Must be able to effectively read, write, and speak the English language.

Knowledge, Skills and Abilities

• Intermediate knowledge of Microsoft Office applications and PC functions, with demonstrated skills in word processing, databases, and spreadsheets.
• Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
• Strong attention to detail.
• Ability to be a self-starter and have strong time management skills.
• Ability to perform basic accounting and mathematical computations with a good degree of accuracy.
• Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.
• Ability to work both with minimal supervision and as a team player.

Other Requirements:

• Ability to pass criminal, drug, and driving screening.
• Ability to work any time or day of the week, including weekends and holidays.
• Ability to work various shifts covering a twenty-four-hour period, seven days per week.
• Possess valid driver's license and maintain good driving record.
• If required, ability to obtain and maintain security clearance and base access to assigned site(s).

PCSI does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require sponsorship now or in the future.

All Veterans and/or persons with all types of disabilities are strongly encouraged to apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.