Service Order Dispatcher Lead

PCSI - Professional Contract Services, Inc; Fort Bliss (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision

401k plan

Employer health contribution

Job summary

PCSI - Professional Contract Services, Inc. is seeking a Service Order Dispatcher Lead at Ft. Bliss to supervise dispatchers, coordinate work orders, and ensure timely service delivery.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a 24/7 environment. Responsibilities include leading dispatch teams, advising on GFEBS, and coordinating with service crews to meet customer requests.

Qualifications

• High School Diploma or GED required.
• Two years related experience preferred.
• Must be able to read, write and speak English clearly.

Responsibilities

• Lead a group of Service Order Dispatchers with each dispatch and order.
• Provide advice and counsel regarding GFEBS.
• Receive, record and distribute work orders to service crews.
• Prepare and distribute work orders to crews; schedule service calls.

Skills

Communication

Attention to detail

Multitasking

Team player

Self-starter

Problem solving

Education

High School Diploma or GED

Tools

Word processing

Databases

Spreadsheets

Job description

PCSI is looking for a Service Order Dispatcher Lead at Ft. Bliss!

A Service Order Dispatcher Lead is responsible for leading group of Service Order Dispatchers with each dispatch and order. Provides advice and counsel for Service Order Dispatchers as needed, specifically regarding GFEBS. This position will report to Harvey Wilson III and is based at Ft. Bliss. Typical work hours will be Wednesday to Sunday from 11:00pm to 8:00am.

PCSI is an AbilityOne employer— as such, individuals and veterans with disabilities may be prioritized based on role. Documentation may be required.

Benefits Include

• Base pay of $20.20 depending upon experience.
• Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier.
• 401k plan

Who We Are

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life's journey is at the heart of what we do.

What You'll Do As a Service Order Dispatcher Lead

• Responsible for leading group of Service Order Dispatchers with each dispatch and order.
• Provides advice and counsel for Service Order Dispatchers as needed, specifically regarding GFEBS.
• Receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.
• Records information, such as name, address, article to be repaired, or service to be rendered.
• Prepares work order and distributes to service crew.
• Schedules service call and dispatches service crew.
• Calls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need

• High School Diploma or GED.
• Two (2) years related experience with the ability to perform the assigned duties.
• Must be able to effectively read, write, and speak the English language.

Knowledge, Skills And Abilities

• Must be able to operate a personal computer and must display skills in word processing, database and spreadsheets.
• Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
• Must possess strong attention to detail.
• Have the ability to deal with multiple responsibilities and to meet deadlines.
• Must be able to perform basic accounting and mathematical computations with a good degree of accuracy.
• Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.
• Ability to work as a team member.
• Self-starter, able to work with minimal direction and supervision.
• Ability to work shifts covering a twenty-four-hour period, seven days per week.

Other Requirements

• Ability to pass criminal, drug, and driving screening.
• Ability to work any time or day of the week, including weekends and holidays.
• Possess valid driver's license and maintain good driving record.
• If required, ability to obtain and maintain security clearance and base access to assigned site(s).

PCSI does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require sponsorship now or in the future.

All Veterans and/or persons with all types of disabilities are strongly encouraged to apply!