Service Ops Leader: P&L & Process Optimization

Confidential Posting; St. Louis (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Confidential Posting is seeking a Service Operations Manager to oversee daily service delivery and own the P&L for the assigned scope. The role emphasizes operational excellence, cost efficiency, and sustainable growth through process optimization and strategic financial oversight.

You will partner with cross‑functional leaders to align operational performance with financial and business objectives while focusing on customer and employee experience.

Qualifications

• Bachelor’s degree or equivalent professional experience in business, operations, or finance.
• Experience managing service operations with direct P&L responsibility or financial accountability.
• Strong financial acumen, including budgeting, forecasting, and performance analysis.
• Proven ability to lead teams and influence stakeholders across functions.

Responsibilities

• Lead and oversee service operations to ensure high‑quality delivery aligned with business goals.
• Own and manage profit & loss (P&L) performance for assigned operations, including revenue, cost control, and margin optimization.
• Develop, monitor, and forecast operating budgets; analyze variances and implement corrective actions.

Skills

P&L ownership

Budgeting

Forecasting

Cross-functional leadership

Financial analysis

Stakeholder management

Process optimization

Change management

Education

Bachelor’s degree in business/finance/operations

Job description

Confidential Posting is seeking a Service Operations Manager to oversee daily service delivery and own the P&L for the assigned scope. The role emphasizes operational excellence, cost efficiency, and sustainable growth through process optimization and strategic financial oversight.

You will partner with cross‑functional leaders to align operational performance with financial and business objectives while focusing on customer and employee experience.