Operations Leader - Customer Experience & Coaching

Global Lending Services; Greenville (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

401K with match

PTO and holidays

Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual

Job summary

Global Lending Services is seeking an Operations Manager to lead a designated team, optimize customer experience, and drive operational excellence across processes. You will hire, train, and develop staff, ensuring compliance and achievement of business goals.

In this role, you will monitor performance, coach employees, analyze metrics, and collaborate with vendors and internal teams to implement improvements that enhance efficiency and service quality. A Bachelor's degree is required.

Qualifications

• Bachelor's degree required.
• Strong leadership and coaching abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee an assigned segment of Operations activities to monitor performance, ensure high-quality service, operational efficiency, and positive customer experiences.
• Analyze reports, call outputs, and performance metrics to identify compliance risk, strategy improvements, and assess effectiveness.
• Lead and support team members through regular coaching and training to ensure professionalism, compliance, and alignment with quality assurance requirements.

Skills

Supervisory experience

Leadership

Sales/Negotiations

Communication skills

Team collaboration

Education

Bachelor's degree

Job description

Global Lending Services is seeking an Operations Manager to lead a designated team, optimize customer experience, and drive operational excellence across processes. You will hire, train, and develop staff, ensuring compliance and achievement of business goals.

In this role, you will monitor performance, coach employees, analyze metrics, and collaborate with vendors and internal teams to implement improvements that enhance efficiency and service quality. A Bachelor's degree is required.