Operations Leader - Sales & Service Enablement

Carrier; West Valley City (UT); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Disability insurance

Life insurance

Tuition assistance

Job summary

Carrier is seeking a Business Operations Supervisor to oversee a team of specialists supporting sales and operations across a broad geography. The role manages facility operations, financial tasks, and standard work execution to ensure consistent service delivery.

The ideal candidate will lead with accountability, coach staff, and drive continuous improvement while coordinating with finance, sales, service, and project leaders. A robust background in operations and field service is preferred.

Qualifications

• Bachelor’s degree or High School diploma/GED with 7+ years Operations work experience in lieu of education requirement
• 5+ years of experience in a field service business

Responsibilities

• Understand and meet the key performance indicators measures set by the organization
• Lead, coach, and develop a team of specialists and coordinators to ensure consistent execution, strong accountability, and a high-quality customer and operational support experience
• Establish clear expectations, priorities, and performance standards for the support team, reinforcing ownership of daily responsibilities, standard work, and business outcomes
• Serve as the primary escalation point for team members, removing barriers, resolving issues, and ensuring alignment to Carrier processes and business expectations
• Hold the support team accountable for key performance indicators, operational cadence, daily management board metrics, and continuous improvement opportunities
• Drive team continuity, cross-training, and redundancy across specialized functions to support business needs, coverage, and long‑term team effectiveness
• Partner cross-functionally with finance, sales, service, project, and operations leaders to ensure alignment, solve problems, and deliver consistent support outcomes
• Support team development through coaching, feedback, training, and regular engagement to strengthen capability, accountability, and readiness for future business needs
• Manage and execute operational tasks using Salesforce to monitor workflow, track activity, support data accuracy, and drive timely follow‑up across sales and operations processes
• Leading weekly finance reviews with finance managers, preparing the files, updating and action updates.

Skills

Operations experience

Field service

Leadership

Salesforce knowledge

Financial acumen

Education

Bachelor’s degree

High School diploma/GED

Tools

Salesforce

SAP

Job description

Carrier is seeking a Business Operations Supervisor to oversee a team of specialists supporting sales and operations across a broad geography. The role manages facility operations, financial tasks, and standard work execution to ensure consistent service delivery.

The ideal candidate will lead with accountability, coach staff, and drive continuous improvement while coordinating with finance, sales, service, and project leaders. A robust background in operations and field service is preferred.