Operations Leader: Coach, Process Excellence & Finance

Carrier; Salt Lake City (UT); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid vacation and holidays

Disability coverage

Education/Tuition assistance

Job summary

Carrier is seeking a Business Operations Supervisor to oversee a sales and operations support team across a broad geography. You will drive performance, coach specialists, and ensure consistent processes and standard work to achieve key KPIs.

The role requires a strong financial acumen and collaboration with finance, sales, service, and operations leaders to deliver reliable outcomes. Competitive pay and comprehensive benefits are included.

Qualifications

• Bachelor’s degree or High School diploma/GED with 7+ years Operations work experience in lieu of education requirement
• 5+ years of experience in a field service business

Responsibilities

• Understand and meet the key performance indicators measures set by the organization
• Lead, coach, and develop a team of specialists and coordinators to ensure consistent execution, strong accountability, and a high-quality customer and operational support experience
• Establish clear expectations, priorities, and performance standards for the support team, reinforcing ownership of daily responsibilities, standard work, and business outcomes
• Serve as the primary escalation point for team members, removing barriers, resolving issues, and ensuring alignment to Carrier processes and business expectations
• Drive team continuity, cross-training, and redundancy across specialized functions to support business needs, coverage, and long-term team effectiveness

Skills

Leadership

Financial acumen

Accountability

Coaching

Education

Bachelor’s degree or HS diploma with 7+ years experience

Tools

Salesforce

SAP

S4

Job description

Carrier is seeking a Business Operations Supervisor to oversee a sales and operations support team across a broad geography. You will drive performance, coach specialists, and ensure consistent processes and standard work to achieve key KPIs.

The role requires a strong financial acumen and collaboration with finance, sales, service, and operations leaders to deliver reliable outcomes. Competitive pay and comprehensive benefits are included.