Service Ops Leader: Engine & Field (Relocation)

Cummins Inc; Henderson (CO); On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Henderson, CO seeks a Service Manager to lead Engine In-Shop and Field Service operations, drive daily performance, ensure safety, quality, and exceptional customer satisfaction, and align with Cummins values.

You will mentor staff, monitor KPIs, manage budgets, pursue continuous improvements, build strong customer partnerships, and foster a high-performing, accountable service organization.

Qualifications

• Requires college/university degree or equivalent experience.
• Strong leadership, communication, and financial literacy are essential.
• Experience supervising service teams and managing customer relationships.

Responsibilities

• Lead day-to-day service operations across Engine In-Shop and Field Service.
• Coach and mentor staff with actionable feedback and career development.
• Drive continuous improvement and optimize processes for efficiency.
• Monitor KPIs and address performance gaps.
• Maintain high service quality, productivity, and customer satisfaction.
• Build strong relationships with key customers and stakeholders.
• Plan and manage budgets, resources, and operational targets.

Skills

Leadership

Communication

Strategic planning

Mentoring

Financial acumen

Customer focus

Problem solving

Change management

Education

Bachelor's degree or equivalent

Job description

Cummins Inc. in Henderson, CO seeks a Service Manager to lead Engine In-Shop and Field Service operations, drive daily performance, ensure safety, quality, and exceptional customer satisfaction, and align with Cummins values.

You will mentor staff, monitor KPIs, manage budgets, pursue continuous improvements, build strong customer partnerships, and foster a high-performing, accountable service organization.