Service Manager - Small Engine Shop Operations Lead

Asahi Global Procurement Pte. Ltd.; Thomasville (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401-K retirement plan

Job summary

Ag Pro Companies in Thomasville, GA is seeking a Service Department Manager to optimize dealership service operations and drive customer satisfaction. The role focuses on profitable service labor sales, disciplined expense control, and engaging department personnel.

You will develop processes, set annual goals and budgets, and coordinate promotional events to grow the service business while ensuring high standards of service delivery.

Qualifications

• 3+ years of experience in Service Department operations.
• Ability to write and speak effectively to individuals and groups.

Responsibilities

• Develops, communicates, enforces and monitors Service Department processes to ensure customer satisfaction.
• Creates annual Service Department goals and budget aligning with financial objectives.
• Develops and executes Service Department marketing plans and monitors progress.
• Coordinates customer clinics, field days, and related events.
• Submits service warranty claims to maximize credits.
• Schedules and assigns jobs and work areas to staff.
• Reviews work orders for accuracy prior to billing.
• Manages recruiting, staffing and employee development.

Skills

Microsoft Office

Communication

Education

High School Diploma or equivalent

Job description

Ag Pro Companies in Thomasville, GA is seeking a Service Department Manager to optimize dealership service operations and drive customer satisfaction. The role focuses on profitable service labor sales, disciplined expense control, and engaging department personnel.

You will develop processes, set annual goals and budgets, and coordinate promotional events to grow the service business while ensuring high standards of service delivery.