Service Ops Lead: Guest Experience

United Supermarkets, LLC; Lubbock (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access via Stream

Associate discounts

Health and financial well-being (Med/D

Time off (vacation, holidays, sick pay

Career growth and development

Inclusive work environment

Job summary

United Supermarkets, LLC is seeking a Service Operations Assistant Manager to oversee guest relations and front-end operations. This role assumes store responsibility in various leadership absences and acts as Controller of cash and checks while supporting front-end productivity and guest satisfaction.

Key duties include staff hiring, training, scheduling, onboarding, performance management, and ensuring accurate bookkeeping and proper checkout procedures.

Qualifications

• 18 years or older
• High School Diploma or equivalent
• Must work 40 hours per week across opening/closing/day shifts
• Must maintain Certified Food Safety Manager Certification
• Minimum of one year store experience
• Must be able to lift up to 50 lbs and stand for long periods (up to 6 hours)
• Ability to work as part of a team and collaborate with others

Responsibilities

• Acknowledge, greet, and engage guests when they enter the area or department
• Assist with hiring, training, scheduling, performance management, and productivity of service counter team members and other staff; coordinate scheduling with the Grocery Manager
• Assist with management of all Service Counter functions
• Assist with initial interviews and team member onboarding including paperwork
• Ensure proper checking and bagging techniques and bookkeeping procedures
• Order supplies for front-end maintenance and coordinate needs with Grocery Manager
• Assist with performance evaluations and coaching, and timely completion
• Provide store information to Spirit publications in stores without On-Site HR
• Assist with payroll and accounting procedures in stores without On-Site HR
• Delegate trainers as needed
• Maintain cleanliness and appearance of the front-end areas
• Serve as the designated HR contact in stores without On-Site HR
• Safeguard and monitor store assets and ensure policy compliance
• Support guest and team member safety
• Greet and speak politely with every customer on premises
• Perform other duties as required by management

Job description

United Supermarkets, LLC is seeking a Service Operations Assistant Manager to oversee guest relations and front-end operations. This role assumes store responsibility in various leadership absences and acts as Controller of cash and checks while supporting front-end productivity and guest satisfaction.

Key duties include staff hiring, training, scheduling, onboarding, performance management, and ensuring accurate bookkeeping and proper checkout procedures.