Service Ops Assistant Manager

United Supermarkets, LLC; Lubbock (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access via Stream

Associate discounts

Health and financial well-being (Med/D

Time off (vacation, holidays, sick pay

Career growth and development

Inclusive work environment

Job summary

United Supermarkets, LLC is seeking a Service Operations Assistant Manager to oversee guest relations and front-end operations. This role assumes store responsibility in various leadership absences and acts as Controller of cash and checks while supporting front-end productivity and guest satisfaction.

Key duties include staff hiring, training, scheduling, onboarding, performance management, and ensuring accurate bookkeeping and proper checkout procedures.

Qualifications

• 18 years or older
• High School Diploma or equivalent
• Must work 40 hours per week across opening/closing/day shifts
• Must maintain Certified Food Safety Manager Certification
• Minimum of one year store experience
• Must be able to lift up to 50 lbs and stand for long periods (up to 6 hours)
• Ability to work as part of a team and collaborate with others

Responsibilities

• Acknowledge, greet, and engage guests when they enter the area or department
• Assist with hiring, training, scheduling, performance management, and productivity of service counter team members and other staff; coordinate scheduling with the Grocery Manager
• Assist with management of all Service Counter functions
• Assist with initial interviews and team member onboarding including paperwork
• Ensure proper checking and bagging techniques and bookkeeping procedures
• Order supplies for front-end maintenance and coordinate needs with Grocery Manager
• Assist with performance evaluations and coaching, and timely completion
• Provide store information to Spirit publications in stores without On-Site HR
• Assist with payroll and accounting procedures in stores without On-Site HR
• Delegate trainers as needed
• Maintain cleanliness and appearance of the front-end areas
• Serve as the designated HR contact in stores without On-Site HR
• Safeguard and monitor store assets and ensure policy compliance
• Support guest and team member safety
• Greet and speak politely with every customer on premises
• Perform other duties as required by management

Job description

The Service Operations Assistant Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, Grocery Manger, and Service Operations Manager’s absence. He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Operations Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assists with hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinates scheduling with the Grocery Manager
• Assists with the management of all Service Counter functions
• Assists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
• Assists with supervising and ensuring proper checking and bagging techniques are being used
• Assists with ensuring proper bookkeeping procedures are implemented
• Assists with ordering supplies for front-end maintenance of store. Coordinates needs with Grocery Manager
• Assists with performance evaluations and coaching sessions of all team members within department and completion in a timely manner
• Assists with general store information to the Spirit and Spirit Too publications in stores with no On-Site HR Representative
• Assists with all payroll and accounting procedures and their implementation in stores with no On-Site HR Representative
• Assists with delegating and assigning trainers as necessary
• Responsible for cleanliness and appearance of entire front-end, including checks stands, floors, exterior front of store, parking lot, etc.
• In stores without an On-Site HR Representative, assists the Service Manager with serving as the designated human resource manager to handle the hiring, training, and orientation objectives.
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Assists with overall guest and team member safety
• Greets and speaks politely with every customer on premises
• Performs other duties as requested or required by management

Key Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Required to work 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
• Must maintain Certified Food Safety Manager Certification
• Minimum of one year store experience
• Must be able to lift up to 50lbs. and stand for long periods of time (up to 6 hours)
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
• Ability to function as a team member and get along with others

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:

ACI Values

A copy of the full job description can be made available to you.