Service Operations Manager

Tom Thumb Supermarket; Midlothian (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health & retirement benefits

Paid time off

Leadership development

Inclusive workplace

Job summary

Albertsons Companies is seeking a Service Operations Manager for its Texas front-end and service operations. You will lead customer service teams, drive operational excellence, and coach associates to deliver fast, friendly, and compliant shopping experiences.

You will oversee checkout, service desk, SCO, and cash handling, ensuring adherence to policies, audits, and company programs. The role emphasizes teamwork, training, and strong communication across management teams.

Qualifications

• Experience leading front-end and customer service teams.
• Ability to coach staff on service standards and programs.
• Strong communication and organizational skills.

Responsibilities

• Leads front-end and customer service teams to ensure fast, friendly service.
• Coaches and develops associates on service standards and recovery.
• Oversees daily front-end operations including checkout processes.
• Ensures compliance with cash handling, security, returns, and policies.
• Manages staffing, scheduling, and queue management to fit business needs.
• Oversees cash office processes and reconciliations.
• Ensures front-end readiness for audits and programs.
• Hires, trains, and develops service staff and supervisors.
• Supports shrink reduction and loss prevention efforts.
• Completes required reports and communicates with management.

Skills

Customer service

Communication

Leadership

Organization

Conflict resolution

Staff coaching

Tools

Scheduling tools

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front‑end leadership come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front‑end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer‑facing environment where your work directly supports store performance and customer engagement.

Bring your flavor

Building the future of food and well‑being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.

Main Responsibilities

• Leads all front‑end and customer service teams, ensuring fast, friendly, and accurate service
• Coach and develop associates on service standards, courtesy programs, and service recovery
• Oversee daily front‑end operations including check stands, self‑checkout (SCO), service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front‑end readiness for audits, compliance requirements, and company programs
• Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• Complete required reports and maintain strong communication with management teams

Soft Skills

• Strong customer‑service focus with a calm, professional team presence
• Effective communication, coaching, and conflict‑resolution skills
• Strong organization, prioritization, and planning abilities
• Ability to multitask in a fast‑paced, customer‑facing environment

Competencies

• Front‑end and customer service operations
• Cash handling, cash office accuracy, and compliance execution
• Labor planning, scheduling, and service productivity
• Service standards, audit readiness, and loss prevention support

Knowledge

• Store operations, service programs, and front‑end systems
• Cash handling procedures, security protocols, and transaction policies
• Scheduling tools and basic computer applications

Abilities

• Ability to review service metrics, labor usage, and performance trends
• Ability to train, coach, and develop associates and supervisors
• Ability to stand, move, lift, carry, or push moderate loads as required
• Travel requirements: None
• Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Associate discounts
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.