Service Operations Supervisor – Field & Compliance

Fujitec America; Sharon (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Fujitec America is seeking a results-driven operations manager to oversee service operations and the violations department, ensuring efficiency and cost-effectiveness. The role requires coordinating with mechanics, evaluating job-site performance, and supporting field staff with training and guidance.

Candidates should have a Bachelor’s in a related field, at least two years in branch department management, a valid driver’s license and the ability to travel abroad up to 15%.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 2 years in branch department management.
• Valid driver’s license and satisfactory MVR.
• Valid passport and ability to travel abroad (15% travel).
• Willingness to work across functions and locations.

Responsibilities

• Oversee all aspects of inspection and violations.
• Visit job sites and perform quality audits.
• Assist mechanics with jobs, including troubleshooting and on-the-job training.
• Use accounting reports to review route profitability and provide feedback to management.
• Provide technical input to sales on scope of work and materials for bids.

Skills

Technical knowledge

Teamwork

Communication

Decision making

Analysis/Problem solving

Customer service

Initiative

Performance motivation

Education

Bachelor’s in related

Job description

Fujitec America is seeking a results-driven operations manager to oversee service operations and the violations department, ensuring efficiency and cost-effectiveness. The role requires coordinating with mechanics, evaluating job-site performance, and supporting field staff with training and guidance.

Candidates should have a Bachelor’s in a related field, at least two years in branch department management, a valid driver’s license and the ability to travel abroad up to 15%.