Service Superintendent

Fujitec Canada, Inc; Sharon, Northern (MA, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Fujitec America is seeking a results-driven leader to supervise the violations department and support field operations. The role requires coordinating with managers, auditors, and technicians to ensure efficient, safe, and compliant service delivery.

Responsibilities include site visits, training, and reviewing cost reports to improve profitability while maintaining high service standards.

Qualifications

• Bachelor’s degree in a related field.
• Experience with branch department management required.
• Willingness to travel and have a valid driver’s license.

Responsibilities

• Oversee all aspects of inspection and violations, ensuring efficiency.
• Visit job sites for quality audits and cost-effective routes.
• Support mechanics with troubleshooting and on-the-job training.
• Review profitability reports and provide management feedback.
• Participate in safety training and assist with bidding repair work.

Skills

Operations Management

Team Leadership

Budgeting

Quality Assurance

Customer Service

Education

Bachelor’s in related field

Job description

Responsible for assisting with service operations, violations department so that it functions in an efficient and cost-effective manner. This position exercises discretion and independent judgement with respect to matters of significance.

ESSENTIAL DUTIES

• Oversee all aspects of inspection and violations. Assist in maintaining violations department.
• Visit job sites and performs quality audits to ensure that route work is being completed efficiently and in a cost-effective manner.
• Assist mechanics with jobs, including troubleshooting and providing on-the-job training.
• Use accounting reports to review route profitability and call backs, including providing feedback, data, and reports to management.
• Take part, and assist with, safety training.
• Provide technical input to sales staff on the scope of work and materials needed to bid repair work, including calculating labor and material costs.
• Provide feedback to service manager prior to field evaluations and performance ratings.
• Determine what materials need to be ordered for service, repairs, and orders parts.

DIRECT REPORTS

Mechanics

This role directly supervises nonsupervisory employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. All hiring, coaching, performance management and terminations are to be in coordination with HR support and approval.

JOB QUALIFICATIONS AND REQUIREMENTS

• Education: Bachelor’s in related
• Experience: Minimum 2 years in branch department management
• Requires a valid driver’s license and a satisfactory Motor Vehicle Report.
• Requires a valid passport and the ability to travel abroad.
• Local Travel Expectations: 15%

SKILLS/CORE COMPETENCIES

• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Decision Making
• Analysis/Problem Solving
• Customer Service Orientation
• Initiative
• Performance Motivation

WORK ENVIRONMENT AND EXPECTATIONS

• Job duties are performed mainly within an established office environment under normal lighting and climate-controlled tolerances. The noise level in the work environment is usually low to moderate.
• When the employee has cause to visit a work site, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and outdoor weather conditions. The noise in the work environment is often loud.
• Working across different departments and in a team environment. Needs to interact with different types of people and adapt as necessary to complete job functions.
• Requires prompt, reliable, regular, and in-person attendance at the office to oversee shared services functions and/or employees, normally achieved by working standard business hours. Certain positions will require a flexibility of working hours to meet the demands of the job and the direction of the manager.

PHYSICAL REQUIREMENTS

• Prolonged periods of standing and walking.
• Requires lifting, positioning, pushing, and/or pulling.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to access and navigate all areas of the industrial facility.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer may revise or change job duties and responsibilities as the need arises.

Fujitec America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable statutorily protected group status under local, state, or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment visa.