Service Operations Quality Leader

CVS Health Corporation; Illinois; Hybrid; USD 44,000 - 94,000; Full time

Benefits offered by this job

Benefits package

Job summary

CVS Health is seeking a Quality Supervisor in Illinois to lead a team of Quality and Issue Resolution specialists. You will oversee audits, coach staff, and ensure timely resolution of escalated issues while maintaining high care standards.

You will partner with Service Operations to staffing, process improvements, and day-to-day supervision, supporting delivery of high-quality patient care and strong cross-functional collaboration.

Qualifications

• Current Oak Street Health employee in good standing.
• Desire to lead and motivate a team.
• Strong problem solving and analytical skills with Excel or Google Sheets.
• Flexible, positive attitude in a changing environment.
• Ability to build positive relationships across organizational levels.
• Proficiency in verbal and written communication.
• Technical proficiency with Google Suite and EPIC.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Directly supervises a team of Quality and Issue Resolution specialists, providing daily direction and communication to ensure quality audits and issues are completed timely and accurately.
• Ensures staff have training, tools, and resources; identifies solutions when gaps arise.
• Meets productivity and quality expectations by delegating work and monitoring output.
• Monitors productivity reports and adjusts staff assignments to prioritize work.
• Responds to emails, questions, errors, and concerns from teams and leaders in a timely, professional manner.
• Supports PXSO and Care Teams for escalated issues and questions.
• Creates a positive work environment, recognizing and advocating for team members.
• Delivers performance reviews, coaching, and feedback as needed.

Skills

Team leadership

Analytical thinking

Strong communication

Multitasking / time management

Relationship building

Adaptability

Problem solving

Education

High school diploma or equivalent

College degree preferred

Tools

EPIC

Google Suite

Excel

Google Sheets

Job description

CVS Health is seeking a Quality Supervisor in Illinois to lead a team of Quality and Issue Resolution specialists. You will oversee audits, coach staff, and ensure timely resolution of escalated issues while maintaining high care standards.

You will partner with Service Operations to staffing, process improvements, and day-to-day supervision, supporting delivery of high-quality patient care and strong cross-functional collaboration.