Retail Operations Lead – Health & Customer Experience

CVS Health Corporation; Long Grove (IL); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Paid time off

Retirement options

Wellness programs

Job summary

CVS Health Corporation in Illinois is seeking an Operations Manager to join the Store Management team, driving store execution and performance while ensuring excellent customer service. Under the Store Manager, you will lead a productive team, communicate effectively, and implement policies to improve operations.

The role covers supervision of store activities, sales and inventory management, staffing and training, financial oversight, and a focus on customer service leadership.

Qualifications

• Deductive reasoning and advanced analytical skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Lead store crews and supervise daily activities.
• Assist customers with questions, problems and complaints while promoting CVS customer service culture.
• Oversee sales, inventory management, staffing, training and development.
• Support Store Manager with actions plans for operational and service improvement

Skills

Analytical skills

Leadership

Communication

Scheduling flexibility

Computer skills

Education

High School diploma or equivalent

Job description

CVS Health Corporation in Illinois is seeking an Operations Manager to join the Store Management team, driving store execution and performance while ensuring excellent customer service. Under the Store Manager, you will lead a productive team, communicate effectively, and implement policies to improve operations.

The role covers supervision of store activities, sales and inventory management, staffing and training, financial oversight, and a focus on customer service leadership.