Service Supervisor: Lead Techs & Field Ops

Liftone; Savannah (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

LiftOne is seeking a Service Supervisor to coordinate customer service activities across shop and field operations, aiming to grow technicians and leadership skills. The role emphasizes leading lean initiatives, ensuring safety, and maintaining high service standards.

The position offers on-site work, opportunities for professional development, and a focus on delivering excellence in a fast-paced environment. Strong communication and organizational skills are essential for success.

Qualifications

• Bachelor's degree from a four-year college or university preferred; in addition to two - four years’ related experience and/or training; or equivalent combination of education and experience.
• Proven leadership experience with a strong track record of results
• Excellent verbal and written communications skills
• Ability to solve practical problems and deal with a variety of concrete variables
• Strong listening and presentation skills
• Experience with material handling or other service-oriented industries preferred
• Experience with lean operating systems and continuous improvement preferred

Responsibilities

• Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability
• Moderate technician team meetings and elevate roadblocks or hurdles to the service manager or central support resources
• Visit with customers, support techs, and follow up on quality in the field on occasion
• Establish the safety culture and ensure adherence to all company safety policies along with company policies and best practices
• Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized
• Dispatch and manage all work orders and cross-level work between resources
• Drive accountability for quality standard and ensure good appearance of tech vans and inventory levels
• Manage the preventative maintenance program to achieve the company standards of completion
• Aggregate and elevate the voice of the technician to ensure we are removing roadblocks for our key customer service touchpoints
• Conduct performance appraisals, training and development activities for technicians
• Assist in determining technician staffing levels and technician career development
• Other duties as assigned.

Skills

Leadership

Communication

Problem solving

Lean methodology

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

SAP

ServiceMax

Job description

LiftOne is seeking a Service Supervisor to coordinate customer service activities across shop and field operations, aiming to grow technicians and leadership skills. The role emphasizes leading lean initiatives, ensuring safety, and maintaining high service standards.

The position offers on-site work, opportunities for professional development, and a focus on delivering excellence in a fast-paced environment. Strong communication and organizational skills are essential for success.