Service Operations Manager - Leadership & Customer Focus

Alta Equipment Group; Wilmington (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Alta Equipment Group in Wilmington, MA is seeking a full-time Service Manager to lead the service department and cultivate strong customer and employee relations. The role involves reviewing department data to meet sales and profit goals and overseeing work orders, invoicing, and quotes.

The ideal candidate has 4-6 years of management experience, solid knowledge of electric and propane units, and strong communication and leadership skills.

Qualifications

• 4-6 years of previous management experience preferred.
• Strong working knowledge of electric and liquid propane units.
• Good mechanical aptitude.
• Excellent written and verbal communication skills.
• Good customer relations and people skills.
• Ability to successfully manage others.
• Computer Skills - Microsoft Word, Excel, and Outlook.
• Language Skills - Ability to read and interpret documents, write routine reports, and speak before groups.

Responsibilities

• Supervise the operation of the service department.
• Foster a positive customer and employee relations atmosphere.
• Review & analyze department data to meet sales and profit goals.
• Process and review work orders, invoicing and customer quotes.
• Monitor employee training progress.
• Oversee payroll entry and audit for accuracy.
• Purchase order acquisition and coordination.
• Monitor work in progress.
• Responsible for condition of service vehicles and facility.

Skills

Leadership

Customer relations

Communication

People management

Mechanical aptitude

Tools

Microsoft Word

Excel

Outlook

Job description

Alta Equipment Group in Wilmington, MA is seeking a full-time Service Manager to lead the service department and cultivate strong customer and employee relations. The role involves reviewing department data to meet sales and profit goals and overseeing work orders, invoicing, and quotes.

The ideal candidate has 4-6 years of management experience, solid knowledge of electric and propane units, and strong communication and leadership skills.