Service Manager – Equipment & Customer Excellence

Alta Equipment Company; Wilmington (MA); Sur place; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Training

Benefits package (Medical, Dental, VIs

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Résumé du poste

Alta Equipment Group, the largest equipment dealer in North America, invites you to join our Wilmington, MA service team as a full-time Service Manager. You will supervise the service department, foster positive customer and employee relations, and drive data-driven decisions to meet sales and profit goals.

We offer comprehensive training, medical/dental/vision benefits, a 401(k) with match, a company laptop, paid time off and holidays, and competitive wages.

Qualifications

• 4-6 years of previous management experience preferred.
• Strong working knowledge of electric and liquid propane units.
• Good mechanical aptitude.
• Excellent written and verbal communication skills.
• Good customer relations and people skills.
• Ability to successfully manage others.
• Computer Skills - Microsoft Word, Excel, and Outlook.
• Language Skills - reading, writing, speaking.
• Reasoning Ability to solve practical problems and interpret diverse instructions.
• Mathematical Skills - understand discounts, percentages, and geometry.

Responsabilités

• Supervise the operation of the service department.
• Foster a positive customer and employee relations atmosphere.
• Review & analyze department data to meet sales and profit goals.
• Process and review work orders, invoicing and customer quotes.
• Monitor employee training progress.
• Oversee payroll entry and audit for accuracy.
• Purchase order acquisition and coordination.
• Monitor work in progress.
• Responsible for condition of service vehicles and facility.
• Incorporates Alta's Guiding Principles into daily activities.
• Performs other duties as assigned.
• Consistent, regular, and reliable attendance including being ready for work at the designated start time.

Connaissances

Management experience

Propane units knowledge

Mechanical aptitude

Communication skills

Customer relations

People management

Computer skills

Language skills

Reasoning ability

Math skills

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Alta Equipment Group, the largest equipment dealer in North America, invites you to join our Wilmington, MA service team as a full-time Service Manager. You will supervise the service department, foster positive customer and employee relations, and drive data-driven decisions to meet sales and profit goals.

We offer comprehensive training, medical/dental/vision benefits, a 401(k) with match, a company laptop, paid time off and holidays, and competitive wages.