Service Manager

Alta Equipment Group; Wilmington (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Alta Equipment Group in Wilmington, MA is seeking a full-time Service Manager to lead the service department and cultivate strong customer and employee relations. The role involves reviewing department data to meet sales and profit goals and overseeing work orders, invoicing, and quotes.

The ideal candidate has 4-6 years of management experience, solid knowledge of electric and propane units, and strong communication and leadership skills.

Qualifications

• 4-6 years of previous management experience preferred.
• Strong working knowledge of electric and liquid propane units.
• Good mechanical aptitude.
• Excellent written and verbal communication skills.
• Good customer relations and people skills.
• Ability to successfully manage others.
• Computer Skills - Microsoft Word, Excel, and Outlook.
• Language Skills - Ability to read and interpret documents, write routine reports, and speak before groups.

Responsibilities

• Supervise the operation of the service department.
• Foster a positive customer and employee relations atmosphere.
• Review & analyze department data to meet sales and profit goals.
• Process and review work orders, invoicing and customer quotes.
• Monitor employee training progress.
• Oversee payroll entry and audit for accuracy.
• Purchase order acquisition and coordination.
• Monitor work in progress.
• Responsible for condition of service vehicles and facility.

Skills

Leadership

Customer relations

Communication

People management

Mechanical aptitude

Tools

Microsoft Word

Excel

Outlook

Job description

Our Wilmington, MAlocation is looking for a full time Service Manager. The primary responsibilities of the position consist of, but are not limited to:

• Supervise the operation of the service department
• Foster a positive customer and employee relations atmosphere
• Review & analyze department data meet sales and profit goals
• Process and review work orders, invoicing and customer quotes
• Monitor employee training progress
• Oversee payroll entry and audit for accuracy
• Purchase order acquisition and coordination
• Monitor work in progress
• Responsible for condition of service vehicles and facility
• Incorporates Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Desired Skills and Qualifications:

• 4-6 years of previous management experience preferred
• Strong working knowledge of electric and liquid propane units
• Good mechanical aptitude
• Excellent written and verbal communication skills
• Good customer relations and people skills
• Ability to successfully manage others
• Computer Skills - Microsoft Word, Excel, and Outlook
• Language Skills - Intermediate:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Reasoning Ability - High:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Mathematical Skills - Intermediate:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell
• Lift and/or Move Functions: Frequently will lift up to 10 pounds;Occasionallywill lift up to 100 pounds
• Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)