Service Operations Manager — Lead, Train & Delight Customers

The Pete Store LLC; Crossville (TN); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

The Pete Store LLC in Crossville, TN is seeking an experienced Operations Manager to lead the service department. You will hire, train, and supervise staff, drive department goals, and ensure compliance with regulations and warranty procedures.

You will coordinate schedules, monitor performance via reports, and foster strong customer relationships while maintaining a safe, clean work environment. This role emphasizes teamwork with other departments and continuous improvement.

Qualificações

• Two to four year’s related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating instructions, and manuals.
• Valid Driver's License required.

Responsabilidades

• Forecasts goals for the department and strives to meet them.
• Hires, trains, counsels, and monitors staff performance.
• Monitors department performance using reports and surveys.
• Ensures compliance with regulations (eg. OSHA rights) and warranty procedures.
• Directs and schedules activities of department employees.
• Maintains customer relationships and pursues repeat business.
• Keeps work areas clean and ensures safe environment.
• Liaises with suppliers, factories, and schools for recruitment and parts.

Conhecimentos

Leadership

Staff training

Supervision

Budgeting

Regulatory compliance

Customer relations

Hiring

Scheduling

Warranty procedures

Safety

Descrição da oferta de emprego

The Pete Store LLC in Crossville, TN is seeking an experienced Operations Manager to lead the service department. You will hire, train, and supervise staff, drive department goals, and ensure compliance with regulations and warranty procedures.

You will coordinate schedules, monitor performance via reports, and foster strong customer relationships while maintaining a safe, clean work environment. This role emphasizes teamwork with other departments and continuous improvement.