Service Drive Operations Manager

Team Gillman; Tennessee; Presencial; USD 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full health benefits (medical, dental,

vision, life)

401k Retirement savings plan with公司

Employee discounts

Drug Free Work Environment

Equal Opportunity Employer

Up to two weeks' vacation

Resumo da oferta

Team Gillman in Tennessee seeks a seasoned Service Manager to lead the automotive service department and drive client satisfaction. You will supervise service staff, set objectives with the service director, and monitor repairs and warranties to maintain smooth operations.

The role requires strong leadership, experience in service operations, payroll coordination, OSHA compliance, and ongoing staff training to support dealership performance.

Qualificações

• Associate's degree or equivalent from two-year college or technical school.
• 5 years of related experience; or equivalent combination of education and experience.

Responsabilidades

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues.
• Monitor automotive repair/maintenance to prevent operational delays.
• Work with service director to set departmental objectives.
• Recruit, interview and train service staff.
• Maintain daily sales and production records as prescribed by upper management.
• Review and evaluate service sales performance.
• Staff technical teams related to production requirements.
• Remain current on new products and changes to existing products.
• Maintain department finances within parameters established by upper management.
• Assure proper repair-order flow/maximize productivity.
• Monitor/control all warranty activity to ensure compliance with policies and procedures.
• Adhere to dealership policy on client vehicle care and operation.
• Administer payroll for service staff in cooperation with the payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participating in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Formação académica

Associate's degree or equivalent

Descrição da oferta de emprego

Team Gillman in Tennessee seeks a seasoned Service Manager to lead the automotive service department and drive client satisfaction. You will supervise service staff, set objectives with the service director, and monitor repairs and warranties to maintain smooth operations.

The role requires strong leadership, experience in service operations, payroll coordination, OSHA compliance, and ongoing staff training to support dealership performance.