Service Operations Leader

The Pete Store LLC; Hyattsville, Northern (MD, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Pete Store LLC in Hyattsville, MD seeks an experienced Service Department Manager to lead the team. You will forecast goals, hire and train staff, monitor performance, and ensure compliance with safety and warranty procedures.

You will develop pricing guides, maintain records, liaise with customers and factory representatives, and drive quality repairs while minimizing comebacks. A strong focus on teamwork and customer satisfaction is essential.

Qualifications

• Forecasts goals and objectives for the department, and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Monitors and controls department performance using reports, tracking systems, and surveys.
• Maintains high-quality service repairs and minimizes comebacks; conducts spot checks for quality.
• Directs and schedules activities of all department employees.
• Establishes good relations with customers to encourage repeat/referral business.

Responsibilities

• Forecast goals and objectives for the department and strive to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Monitors and controls performance using reports, tracking systems, and surveys.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Directs and schedules the activities of all department employees.

Skills

Staff supervision

Training & development

Communication skills

Problem solving

Reading & interpreting documents

Time management

Education

Two to four years related experience or training

Job description

The Pete Store LLC in Hyattsville, MD seeks an experienced Service Department Manager to lead the team. You will forecast goals, hire and train staff, monitor performance, and ensure compliance with safety and warranty procedures.

You will develop pricing guides, maintain records, liaise with customers and factory representatives, and drive quality repairs while minimizing comebacks. A strong focus on teamwork and customer satisfaction is essential.