Service Operations Manager — Lead Tech Team & Growth

Monroe Tractor; Town of Henrietta (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Savings Account (Employer + Emp

Accident & Disease Insurance

Competitive Paid time off Policy

Short/Long Term Disability

Annual Reviews

Bonus Incentive Plans

Job summary

Monroe Tractor is seeking a Service Manager to lead the service department, directing technicians to maximize efficiency, profitability, and customer satisfaction. This role requires hands-on leadership, strong communication, and a proven track record in equipment or auto service settings.

You will recruit, train, and motivate staff, oversee shop operations, coordinate repairs, prepare quotes and invoices, and maintain excellent customer relationships while upholding Monroe Tractor's standards

Qualifications

• 3 years or more of leadership experience within the equipment or auto service industry is required.
• Strong work ethic.
• A strong sense of urgency is required.
• Customer service experience is required.
• Confidence in working with Microsoft Office applications and learning new software programs.

Responsibilities

• Demonstrate company core values in all interactions with customers, vendors, and associates.
• Hire, train, develop, and motivate service department staff.
• Ensure all necessary shop equipment is in proper repair and safe working condition.
• Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
• Finalize customer work orders and prepare invoices.
• All aspects of managing our service business and shop activities.
• Prepares customer quotes, closes work orders, and communicates directly with customers.
• Consistent interaction with our technicians and will be the direct contact on all service activities.
• Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service.

Skills

Leadership experience

Customer service

Strong work ethic

Sense of urgency

Tools

Microsoft Office

Job description

Monroe Tractor is seeking a Service Manager to lead the service department, directing technicians to maximize efficiency, profitability, and customer satisfaction. This role requires hands-on leadership, strong communication, and a proven track record in equipment or auto service settings.

You will recruit, train, and motivate staff, oversee shop operations, coordinate repairs, prepare quotes and invoices, and maintain excellent customer relationships while upholding Monroe Tractor's standards