Service Operations Manager: Lead, Develop & Deliver

Rionequipment; Doniphan (NE); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Paid Vacation

Tuition Reimbursement

Military Leave

Disability Insurance

Life Insurance

In-house Training

Job summary

RION Equipment is seeking a Manager of Service to oversee branch operations and drive profitability across service and parts activities in the upper Midwest.

You will lead the service department, manage scheduling, address customer issues, hire and coach staff, and collaborate with our sales teams to deliver dependable equipment solutions and exceptional service to our customers. This role emphasizes safety, process improvement, and building lasting customer relationships.

Responsibilities

• Acts as primary contact for customers in all matters pertaining to service and parts such as technical issues, diagnosing equipment failures, invoice and repair inquiries.
• Initiates contact with customer regarding current and future service needs by reviewing service history, warranty records and product improvement and support programs.
• Makes policy and work decisions based upon best interest of RION Equipment and customer.
• Plans, manages and controls all service-related activities associated with service repair work including effective execution of preventative maintenance scheduling program and customer satisfaction initiatives.
• Manages employees within the department including hiring, training and developing employees, delegating work assignments, conducting performance appraisals, coaching and counseling employees, and administering disciplinary procedures.

Skills

People management

Customer service

Operations management

Process improvement

Leadership

Job description

RION Equipment is seeking a Manager of Service to oversee branch operations and drive profitability across service and parts activities in the upper Midwest.

You will lead the service department, manage scheduling, address customer issues, hire and coach staff, and collaborate with our sales teams to deliver dependable equipment solutions and exceptional service to our customers. This role emphasizes safety, process improvement, and building lasting customer relationships.