Service Manager

Rionequipment; Doniphan (NE); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Paid Vacation

Tuition Reimbursement

Military Leave

Disability Insurance

Life Insurance

In-house Training

Job summary

RION Equipment is seeking a Manager of Service to oversee branch operations and drive profitability across service and parts activities in the upper Midwest.

You will lead the service department, manage scheduling, address customer issues, hire and coach staff, and collaborate with our sales teams to deliver dependable equipment solutions and exceptional service to our customers. This role emphasizes safety, process improvement, and building lasting customer relationships.

Responsibilities

• Acts as primary contact for customers in all matters pertaining to service and parts such as technical issues, diagnosing equipment failures, invoice and repair inquiries.
• Initiates contact with customer regarding current and future service needs by reviewing service history, warranty records and product improvement and support programs.
• Makes policy and work decisions based upon best interest of RION Equipment and customer.
• Plans, manages and controls all service-related activities associated with service repair work including effective execution of preventative maintenance scheduling program and customer satisfaction initiatives.
• Manages employees within the department including hiring, training and developing employees, delegating work assignments, conducting performance appraisals, coaching and counseling employees, and administering disciplinary procedures.

Skills

People management

Customer service

Operations management

Process improvement

Leadership

Job description

With over 50 years of unwavering commitment to our customers and the communities we serve, we pride ourselves on our stability and continued growth. Our employees are equipped with the training and resources necessary to excel, enjoying both technical and professional development opportunities that prepare them for future career advancements. We foster a healthy work-life balance, cultivate a great work environment, and provide an amazing company culture characterized by a family feel and an unwavering commitment to safety. Our team is driven and motivated, working hard, building strong relationships with our customers and delivering unique solutions and value that others can’t. In our company, every opinion and idea is highly valued, making us a dynamic and innovative force in the industry. Rion Equipment stands alone in excellence.

Position Overview

RION Equipment is looking for a Manager of Service that will have overall responsibility for the critical issues of branch operation and profitability.

If you have any questions prior to applying, please reach out to our Recruiting team at [e-mail] or 402-891-7555.

PRIMARY JOB DUTIES:

• Acts as primary contact for customers in all matters pertaining to service and parts such as technical issues, diagnosing equipment failures, invoice and repair inquiries, etc.
• Initiates contact with customer regarding current and future service needs by reviewing service history, warranty records and product improvement and support programs.
• Makes policy and work decisions based upon best interest of RION Equipment and customer.
• Plans, manages and controls all service-related activities associated with service repair work including effective execution of preventative maintenance scheduling program and customer satisfaction initiatives.
• Strives for constant improvement and development of service department by researching and developing new techniques and procedures to increase overall efficiency of service department operation. Manages employees within the department including but not limited to hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling employees, and administering disciplinary procedures.

BENEFITS:

• Medical (and FSA/HSAplans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Match
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses

About RION Equipment

RION Equipment, formerly NMC Material Handling, has been serving the upper Midwest since the 1970’s. This change in our business means great things for potential candidates. We’re growing and investing in our company and employees. We are investing in personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs. RION Equipment hires the best in sales and service personnel behind a complete line of quality products.

RION Equipment is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RION Equipment shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list. RION Equipment further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.