Service Operations Manager — Equipment

Monroe Tractor; Henrietta (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (Employer + Por

Accident & Disease Insurance

401K Plan + Match

Competitive Paid time off Policy

Short/Long Term Disability

Annual Reviews

Bonus Incentive Plans

Job summary

Monroe Tractor is seeking a Service Manager to direct the service operations of the Service Department, overseeing technicians to achieve optimum efficiency, economy of operations, and maximum profits.

Responsibilities include hiring and developing staff, ensuring equipment is safe and ready, coordinating repairs with customers, and delivering timely invoices while maintaining strong customer relationships.

Qualifications

• 3 years or more of leadership experience within the equipment or auto service industry is required.
• Strong work ethic.
• Superior communication skills.
• A strong sense of urgency is required.
• Customer service experience is required.
• Confidence in working with Microsoft Office applications and learning new software programs.

Responsibilities

• Demonstrate company core values in all interactions with customers, vendors, and associates.
• Hire, train, develop, and motivate service department staff.
• Ensure all necessary shop equipment is in proper repair and safe working condition.
• Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
• Finalize customer work orders and prepare invoices.
• All aspects of managing our service business and shop activities.
• Prepares customer quotes, closes work orders, and communicates directly with customers.
• Consistent interaction with our technicians and will be the direct contact on all service activities.
• Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service.

Skills

Leadership

Work Ethic

Communication

Urgency

Customer Service

MS Office

Tools

MS Office

Job description

Monroe Tractor is seeking a Service Manager to direct the service operations of the Service Department, overseeing technicians to achieve optimum efficiency, economy of operations, and maximum profits.

Responsibilities include hiring and developing staff, ensuring equipment is safe and ready, coordinating repairs with customers, and delivering timely invoices while maintaining strong customer relationships.