Service Operations Manager – Growth & Customer Excellence

Rush Enterprises, Inc; Lake Charles (LA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401K

Stock purchase

Performance incentives

Training

Advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Manager to lead an efficient and profitable service department in Lake Charles, LA. The role focuses on staffing, customer retention, cost controls, and maintaining service records.

The position targets growth with our network, emphasizing leadership in the transportation service industry and opportunity for advancement within Rush Truck Centers.

Qualifications

• High school diploma.
• Two years’ service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets insurability guidelines set forth by the company’s insurance carrier.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Skills

Budgeting

Staff management

Customer relationships

Reporting

Education

High school diploma

Job description

Rush Truck Centers is seeking a Service Manager to lead an efficient and profitable service department in Lake Charles, LA. The role focuses on staffing, customer retention, cost controls, and maintaining service records.

The position targets growth with our network, emphasizing leadership in the transportation service industry and opportunity for advancement within Rush Truck Centers.