Service Manager: Growth, Profit & Customer Excellence

Rush Enterprises Inc.; Beaumont, Northern (TX, KY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

401K plan

Stock purchase

Performance incentives

Training & advancement

Job summary

Rush Truck Centers, part of Rush Enterprises Inc., seeks a Service Manager to direct and optimize the service department's operations in Beaumont, TX. The role focuses on staffing, customer retention, cost controls, and maintaining service records to ensure profitability.

The position offers opportunities to lead a network of service centers, with emphasis on growth, employee development, and high standards of service quality across our dealership franchises.

Qualifications

• Two years' service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with insurability guidelines set forth by the company’s insurance carrier.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Education

High school diploma

Tools

Driver's license

Job description

Rush Truck Centers, part of Rush Enterprises Inc., seeks a Service Manager to direct and optimize the service department's operations in Beaumont, TX. The role focuses on staffing, customer retention, cost controls, and maintaining service records to ensure profitability.

The position offers opportunities to lead a network of service centers, with emphasis on growth, employee development, and high standards of service quality across our dealership franchises.